London, UK (PRWEB) October 16, 2006
Johnson Fellows, the largest specialist retail property agency outside of London, has forecast it will have saved thousands in administrative costs within the next few months following the implementation of BigHand’s Digital Dictation software earlier this year.
The property firm initially moved over to digital dictation due to the increasing repair and maintenance costs of their old analogue tape based systems. They began, however, by piloting a basic digital dictation system. The system, which on the surface appeared to be similar to sophisticated systems such as BigHand3, actually hindered workflow by losing dictations. It was also unable to cope with the property firm’s basic requirements within document management.
Susan Hanson, Johnson Fellows’ Office Manager, who championed the switch to BigHand3, commented:
“We realise now that the cheaper digital dictation system we trialled wasn’t even a patch on BigHand3. Dictations went missing and the users were irritated by the fact that recordings could not be edited and were often incomprehensible. BigHand3 on the other hand is completely reliable and flexible. It was customised to fit our needs as a property firm, which is important because we work differently to other professions, such as the healthcare and legal sectors, who also utilise digital dictation.”
“Our secretaries can now receive dictations within seconds of it being recorded, with the date and time it needs to be done by clearly visible, allowing them to prioritise their work accordingly. Workflow has been smoothed completely and there is no need to recruit temporary administrative staff.”
“We project we will completely save the £9,500 we spent on temporary administrative resources last year which is an immediate, visible return on our investment. It was a false economy to go with the cheaper system because it was nowhere near as good as BigHand3. The clarity the system provides in dictation sets it apart from all other systems we have looked at. I really cannot sing BigHand’s praises highly enough!”
Other returns gained via the implementation of BigHand3 include an increase in productivity by 16%, as four extra surveyors are now dictating without an increase in secretarial resource and, therefore, at no extra cost to the company. This may well increase their customer service levels and consequentially increase the profitability of the property firm. In turn they now have more time to focus on their core business functions such as property surveying.