Comprehensive Action Plan for Building a Results-Producing Sales Culture in the Call Center Offered Through Web Conference by Omega Performance

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Omega Performance Call Center Expert to Reveal Management Strategies on 15 November 2006

Omega Performance announced today that Connie Hritz, senior vice president of research and development, will lead an in-depth, 90-minute web conference entitled: Creating a Sales Culture—A Comprehensive Action Plan. Call center managers and team leaders will learn how a sales culture enhances their organization’s brand in the marketplace, the necessary steps to building a sales culture in the call center, and the resources and tools required to succeed. The web conference will be held Wednesday, November 15, 2006 at 12:00 PM EST.    

“Creating a sales culture in the call center environment presents managers and leaders with a number of challenges, all of which can be overcome with a proper plan for moving forward,” said Hritz. “This web conference will give them a detailed, step-by-step plan for building a sales culture that enables their call center agents to deepen customer relationships, increase customer loyalty and satisfaction, and improve overall sales and service results.”

To register for the web conference, visit Creating a Sales Culture—A Comprehensive Action Plan is one in a series of web-based events Omega Performance is hosting in 2006. Others planned for 2006 include:

24 October: Diving into Business Lending? A Guide to Safe Waters for Credit Unions (60-minute webcast,complimentary)

16 November: Developing Business Through Product Mastery at the Frontline—A Unique Approach to Retail Product Knowledge (90-minute in-depth web conference, U.S. $95)

About Omega Performance

Omega Performance improves business by empowering people with the knowledge, skills, and behavior to achieve outstanding results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, Johannesburg, London, Melbourne, Sydney, Singapore, and Toronto.


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Laura Walker
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