Mediachase eCommerce Software Improves Sales and Customer Satisfaction through Seamless Integration to Community Services

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Mediachase, a leading provider of .NET eCommerce Software for development teams and IT organizations, announced today the availability of its Community Server Integration Module, enabling businesses to deliver unified customer experiences to improve sales, support and customer satisfaction.

Mediachase Software has created the ability for new online sales and customer satisfaction opportunities for businesses by announcing the availability of a new Community Server Integration Module for its eCommerce software.

A big challenge many businesses encounter occurs when working with consumers purchasing products online. Consumers tend to put trust into people far more than marketing materials alone. In the case of technical products and services, the trust factor is further compounded due to the complex nature of the technical business. This is a primary reason why online commerce web sites that apply social networking, ranging from consumer-driven ratings/reviews to personal, word-of-mouth content (blogs, forums, forwarded email, etc.), are so powerful.

The challenge of implementing a flawless customer experience between content, products and community is made dramatically easier and fluid through the Mediachase Community Server Integration Module. Businesses are empowered to increase online revenue, reduce costs, promote community, and to enable better shopping experiences for customers. At the same time, developers now have the flexibility to adapt critical commerce and community infrastructures on a common customer user account.

"Businesses are looking for ways to gain strategic advantage over their competition by allowing online shoppers to learn, contribute, and gain information from peers on ecommerce web sites, forums and blogs. Community is expanded into commerce and vice versa, which makes for a more compelling long-term proposition for customers and end-users,” said Chris Lutz, President of Mediachase Software, "This model is working for our customers working on various types of commerce solutions, including B2C, B2B, and some of the more innovative government agencies adapting B2G solutions.”

By engaging customers’ confidence through interaction within community-based services on ecommerce sites, a natural set of dialogues can occur to allow self-service support, real-time information distribution, and even the ability for customers to support each other. Customers desire quality, straightforward information throughout their experience: from their initial visit to a web site, during the purchase process, and finally with support.

“Mediachase ECF software developers are all professional developers and IT organizations who have a demanding job of implementing world-class commerce solutions. Their collective knowledge and experience are extremely valuable to our ability in improving our product, making others aware of issues they run into and the solutions they come up with,” says Tim O’Brien, eCommerce Support Engineer at Mediachase, “Without this type of infrastructure to support direct information and dialogues occurring 24/7 on our products, we would not be able to adapt and respond as effectively as we do.”

With customers and partners all over the world, Mediachase is enabling an ecommerce solution ecosystem, as well as a network of global solution providers to assist business customers with in-country localization and integration.

More information on the Mediachase ECF ecommerce software and full-featured evaluation software, including features, documentation, architecture, licensing/pricing, and other information can be found at http://www.mediachase.com/ecf/overview.aspx.

More information on the Telligent Community Server and full-featured evaluation software, including features, documentation, architecture, licensing/pricing, and other information can be found at http://communityserver.org/Default.aspx.

About Mediachase

Mediachase designs, integrates, and builds innovative software solutions and tools for companies needing to streamline internal and external business activities. Mediachase is headquartered in Los Angeles, California, and currently has offices in Washington, D.C. and Russia.

Mediachase is a privately held company with a global client base of installations, and more than 9 years of professional experience in developing and distributing software.

CONTACT INFORMATION:

Christine O’Brien

Mediachase, LTD.

323-988-1071

http://www.mediachase.com

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