Internet Service Providers to Reduce Customer Care OPEX with v.1 Labs Solutions

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New York based Ontario & Trumansburg Telephone Companies will deploy the Diskless Self Installation Wizard and the full Front Line Customer Care Suite of tools. Ontario & Trumansburg Telephone Companies will also be deploying the new two way chat and desktop remote control functionality recently added to Front Line.

v.1 Labs today announced that New York based Ontario & Trumansburg Telephone Companies will deploy the Diskless Self Installation Wizard and the full Front Line Customer Care Suite of tools. Ontario & Trumansburg Telephone Companies will also be deploying the new two way chat and desktop remote control functionality recently added to Front Line.

“Ontario & Trumansburg Telephone Companies remain focused on providing quality service and a superior level of customer care to their subscribers. "From first customer contact to on-going customer care, v.1 Labs offered us a suite of tools that will ensure that we continue to offer an industry leading customer experience while controlling operational expenditures over time. We have been incredibly impressed with v.1 Labs attention to detail and our specific needs.”, said Bill Doran, VP Engineering at Ontario & Trumansburg Telephone Companies.

“We are very excited to begin our relationship with Ontario & Trumansburg Telephone Companies. The process has moved very quickly and we are pleased that the telephone companies have chosen to purchase the entire suite of products from us. We look forward to working with Ontario & Trumansburg Telephone Companies to reduce their operational expenses. This agreement marks yet another deployment of the new desktop remote control and two way chat functionality in Front Line. Operators like Ontario & Trumansburg Telephone Companies are beginning to realize that reducing OPEX is the most logical way to increase financial performance and we are thrilled to be part of the solution.”, added Mike Earle, President and CEO of v.1 Labs.

The Diskless Self Installation Wizard is a new approach to first customer contact that eliminates the need for hardened media such as CD’s. The Front Line solution addresses top call drivers and is designed to reduce the number of inbound calls to a call center by providing self healing functionality along with a method of reducing call handle times, even in the event of no connectivity.

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Bruce MacNeil
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