EthoStream Passes 1000 Locations and 100% Growth for 2006
Through exceptional customer service and rapid growth, EthoStream is quickly becoming the largest hospitality HSIA vendor in the US.
(PRWEB) October 22, 2006 -- In the rapidly expanding world of hospitality high-speed Internet, EthoStream has become one of the largest providers in the US. With its' EthoStream Hospitality Network topping 1000 hospitality locations, EthoStream has built a reputation for quality service and successful solutions. Its' industry-renowned Remote Management Console (RMC) allows both staff and hoteliers access to realtime statistics and monitoring ensuring 100% guest satisfaction and a positive ROI. In addition, EthoStream's rapid growth signifies a proven track record of guest satisfaction, retention and customer loyalty.
With over 600,000 users crossing the EthoStream Hospitality Network (EHN) each month, EthoStream properties realize greater than 30% Internet utilization each day. Also realizing greater than 99.8% successful first-time connection rates, EthoStream installations provide plug-and-play guest connectivity while removing the frustration felt when enduring Internet connectivity in many hospitality properties. If a guest is having difficulty using the HSIA, EthoStream's Technical Support personnel are able to rapidly diagnose the problem and assist the guest in initiating a successful connection. Using such amenities as EthoStream Enhanced Connection, Bandwidth Control, NoRedirect, PrinterOn integration and Content Filtering, EthoStream continues to lead the industry in innovation and added benefits for guests.
EthoStream has also been selected as the Preferred or Endorsed provider by several well-respected hotel franchises including La Quinta, AmericInns, GrandStay Suites and Choice Hotels as well as being chosen the sole provider of the Econo Lodge Internet Gateway and support provider for the Econo Lodge franchise. EthoStream cultivates customer loyalty through dedicated support personnel and prompt issue resolution. EthoStream has received accolades from numerous customers including Rob Williams, VP of Hotel Operations for Heart of America Restaurants and Inns. "We've installed EthoStream in our Comfort Suites and Sleep Inn in 2004. The installations went flawlessly and the service has exceeded my expectations," stated Mr. Williams. He continues, "Ethostream has provided consistent secure HSIA for our guests, and the Remote Management Console makes managing the service easy to do and provides reports allowing us to ensure complete guest satisfaction. We have retrofitted all of our hotels with Ethostream since then, and I would never consider using any other vendor for High Speed Internet Access."
"One of our largest growth areas is through our existing customer base," states Jeff Sobieski, CIO of EthoStream. "In addition, customer referrals continue to bring new hotels into the EthoStream Hospitality Network on a monthly basis." Alongside the Econo Lodge growth within EthoStream's property count, the EHN is also seeing a large increase in AmericInn and Choice Hotels International properties. "As we continue to focus on our core competency of HSIA within the hospitality industry, we continue to excel in the area of support given to our hospitality guests," states Jason Tienor, CEO of EthoStream. "Owners continue to choose EthoStream based on our reputation for quality and support."
Expanding into municipal and MDU/MTU installations has broadened EthoStream's customer base while operating its own 24/7 support center has provided EthoStream customers with a level of quality not found in other HSIA providers. In addition, EthoStream' s entry into the world of video-on-demand services and onsite technical support has heightened its' full-service offering. With a keen eye for product placement and market differentiation, EthoStream will continue to lead the way in the hospitality technology market.
About EthoStream
EthoStream, LLC is a technology solution provider targeting the hospitality and MDU/MTU verticals. Operating one of the largest hospitality HSIA networks in the US, EthoStream is a preferred or endorsed provider for some of the world’s largest franchisors including Choice Hotels International, La Quinta Hotels, Grandstay Suites, Americinns and many others. Now offering solutions including VOD, VoIP, Digital Video Surveillance, Internet Connectivity and HSIA packages, EthoStream has developed the most comprehensive technology management platform available for the hospitality industry. Additional information may be found by browsing to www.ethostream.com.
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