MaraStar’s ToonUps Break The Tension in an Intense Customer Service Environment

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OMSNIC, a long time MaraStar customer, a connection was made to MaraStar’s ToonUps and stress relief among customer services representatives. OMSNIC is an Illinois-based insurance company, specializing in medical mal practice insurance. Their representatives field calls from doctors and insurance agents related to mal practice policy. It is no secret that handling calls of this nature can create a stressful environment. Company managers have noted that incorporating ToonUp animations in monthly training classes correlate to a palpable lift in mood for employees.

OMSNIC, a long time MaraStar customer, a connection was made to MaraStar’s ToonUps and stress relief among customer services representatives. OMSNIC is an Illinois-based insurance company, specializing in medical mal practice insurance. Their representatives field calls from doctors and insurance agents related to mal practice policy. It is no secret that handling calls of this nature can create a stressful environment. Company managers have noted that incorporating ToonUp animations in monthly training classes correlate to a palpable lift in mood for employees.

Designed to deliver corporate messages, motivating ideas and company training, Toon Ups are 30-60 second customizable animations that can be presented in Power Point presentations, emails, intranets and Learning Management Systems.

The intense environment at OMSNIC requires consistent, on going customer service training. Every month management presents a specialized training session focused on the critical theme of customer service to each and every OMSNIC employee. To lift spirits and deliver substantive workplace messages creatively, MaraStar’s animated ToonUps have been incorporated into these monthly PowerPoint Training sessions. OMSNIC has developed customized training around ToonUps animations reinforce customer service techniques and skills in an uplifting and motivating way.

OMSNIC Human Resource Manager, Aike Zavala, states, “ToonUps delivered via Power Point at the start of our customer service training puts everyone in a good mood. Our representatives LOVE the cartoons, and they are a great vehicle for emphasizing what our employees already know about providing excellent customer service in a lighthearted way!”

With the intense nature of Customer Service and Sales call centers, many managers look for ways to boost morale and communicate information creatively to impact performance. MaraStar’s ToonUps can do both. ToonUps are used to jump start training sessions or being sent through emails to the desktops of employees. If you have an intense call center environment -- you may want to lighten up with some ToonUps.

About MaraStar Communications -- MaraStar Communications produces animated business cartoons for training, motivating and communicating with your call center employees. MaraStar's animations can be sent via email, used in PowerPoint, posted to an intranet site, used in Online Training or CBT, or incorporated into break room training and messages. MaraStar's animated programs also include posters, learning materials and a variety of online options. To learn more about MaraStar's ToonUp Your Call Center package, visit us at http://www.marastar.com or call 866-866-6877.

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Sharon Palm
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