ShoreGroup's CaseSentry Systems Management Solution Selected to Manage National 2,200-Location Point of Sale (POS) Network

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CaseSentry's Operational Services Automation (OSA) applications and automated monitoring capabilities to assure availability and performance levels for mission-critical POS network.

ShoreGroup, Inc., a leading converged network solutions and management provider, today announced that it has been awarded a major contract for the immediate implementation and deployment of its award-winning CaseSentry Systems Management solution to manage a large national POS network. This award follows an extensive customer evaluation of CaseSentry's capabilities in an online production environment. Within this deployment, CaseSentry will provide comprehensive automated monitoring and management of the server network supporting point of sale terminals located at more than 2,200 retail locations across the United States.

By utilizing the CaseSentry Systems Management solution to fully integrate and automate testing of the IBM Mainframe, database, transactional data transfer between credit card authorizations, services provisioning and sales force automation and related applications, retailers are ensured that their POS terminals are operating at expected levels of performance delivering secure, quality customer service demanded by today's tech-savvy end-users. CaseSentry's patented network monitoring and verification of events, ability to test and exercise enterprise applications through automated synthetic transactions, and ability to suppress non-essential alerts are among the critical features that enable centralized support groups to effectively manage large-scale, distributed POS environments.

"By working at the application layer, CaseSentry's integrated Operational Services Automation applications correlate complex events across disparate platforms and devices, making it especially suitable to manage large IP network environments consisting of groups of servers, networking components and endpoints," said Jason Kaplan, ShoreGroup's Director of Development. "CaseSentry has repeatedly proven itself to reliably find the 'needle-in-the-haystack' when it comes to determining the root cause of problems across complex, multi-vendor integrated networks. Our approach enables maximum application availability and the quickest possible time-to-remediation, which are critical requirements in managing today's distributed retail environments."

The POS terminal has grown from its role as a cashbox to a central point of activity on the counter creating unique customer experiences and improved operations. These devices now compile sales and customer information, manage inventory chain-wide and are an integral part of loss control. CaseSentry's ability to centrally monitor the status of multiple POS terminals in real-time and provide fast identification of issues reduces downtime and the resulting impacts to business operations and customer satisfaction.

The CaseSentry Systems Management solution is available as part of a comprehensive, cost effective management service solution that includes complete systems management consultation, implementation, maintenance and change administration.

About ShoreGroup, Inc.

ShoreGroup is a converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 400 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.

ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

October 31, 2006


ShoreGroup, Inc. (


Glenn Yeeles

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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