In the business world time is money and every second counts in getting our clients' network back online
Wilmington, NC (PRWEB) November 16, 2006
Have you ever been disconnected when you only had a quick question to ask? Have you spent more time on hold than the customer service rep spent assisting you? Trying to connect with a live person these days seems impossible…but don't panic. Help is now just a click away!
Geeks In A Flash!®, a Wilmington based IT support company, has taken the headache out of trying to reach a live person. They are setting a new standard for customer service by selecting Parker Software's WhosOn chat program to bring a better experience to their customers, franchisees and employees. WhosOn is a software program that allows visitors direct interaction with live help on websites. Geeks In A Flash!® CEO and Founder, Manuel W. Lloyd, explains that businesses cannot afford to be put on hold because any amount of waiting can lead to a large loss of productivity and lost revenue. "In the business world time is money and every second counts in getting our clients' network back online," Lloyd explains. "Now we can respond instantly."
Geeks In A Flash!® does not solely rely on WhosOn, but has a 24x7 Call Center as well, staffed by technical experts Lloyd grins and calls "Geekologists™" for customer related issues. Along with Lloyd, who handles technical inquires, Vice President Frank Montano is available to take franchise questions.
Lloyd and his team are always looking for better ways to respond to customer needs, questions, sales and support. He strongly feels that WhosOn is one of the best business decisions he's made.
About Parker Software:
Parker Software is a focused software house based in the UK. Established in 2003, Parker Software develops innovative Windows-based software aimed at companies that do business on the web.
About Geeks In A Flash!®:
For over 3 years, Geeks In A Flash!® has been using the latest technology to provide IT support and superior customer service to small and medium sized businesses in the Wilmington, NC market such as Bruce Cavenaugh's SuperStore, The Arc of North Carolina and Dominos Pizza (local franchises) just to name a few.
For additional information on Geeks In A Flash!® or any media inquires please contact:
Public Relations & Marketing
Geeks In A Flash!®
5041 New Centre Drive Suite #217
Wilmington, NC 28403
Phone: 910.350.2885 ext. 103
For franchise opportunities please contact:
Frank M. Montaño, Vice President Franchising
Geeks In A Flash!®
866.537.8033 ext. 105
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