The new MIS is a data management information system that reviews call history, data, how many calls have been received, and average ring time
Winston Salem, NC (PRWEB) December 5, 2006
Winston-Salem, NC (PRWeb) December 5, 2006 -- InterAct Public Safety Systems, a leading supplier of public safety technology used by local, state, national, and international government agencies, today announced the full version release of their Management Information System, HyperionMIS. The new program is designed to meet the most demanding requirements of today's busy public safety answering points (PSAP) with advanced features and easy installation.
The previous version of InterAct MIS was best known for its sophisticated reports. With the new upgraded version of the management information system, PSAPs will meet the highest level of efficiency. The new MIS monitors the caller's location and network type, the dispatcher response time, and the amount of calls received to the dispatch center.
"The new MIS is a data management information system that reviews call history, data, how many calls have been received, and average ring time," aid Pat King, product manager for InterAct's line of E911 Telephony systems. "Users will have the ability to evaluate call traffic and dispatch performance, to ensure the highest efficiency of their dispatch response teams. The transition to HyperionMIS is also painless, making the technology even more capable."
The InterAct Management Information System ensures that dispatch centers are operating to their fullest levels of efficiency. HyperionMIS now supports automatic call distribution (ACD) that ensures calls are answered in the order of which they were received to process data specific to ACD call handling. PSAPs can monitor the efficiency of individual call-takers and dispatchers. The new improved reporting system provides information such as how many calls are answered by each dispatcher per day, and assess the waiting time per caller. The new software runs performance reports on the dispatcher's average call handling time which managers can use in performance evaluations.
"Dispatchers need a way of measuring call volume, which is all recorded through HyperionMIS," said Bryan Walker, product specialist for InterAct HyperionMIS. "Managers who previously had little knowledge of the performance of their dispatch agents now have the capability of measuring each dispatcher's call handling time and the number of calls they answer per day. Managers now will be able to justify additions, expand their dispatch centers, and validate company decisions."
HyperionMIS also retains information on its server which tracks calls in each class of service--including Voiceover IP (VoIP), cellular phone, or land line. Through the tracking information, dispatch centers can monitor costs incurred from received calls, create funding models to handle their calls, and generate accurate reports of tracked calls.
HyperionMIS combines the MIS Modular approach, allowing interoperability between multiple 9-1-1 controllers from different manufacturers simultaneously. InterAct's MIS makes sure that growth and change are never a problem as other programs modify with time. The MIS data re-loader allows users to import data from previous versions of MIS as well as restore part or all of the MIS database incase of data loss.
The system is also compatible with Microsoft Office software, as well as Microsoft Window's point and click technology. Although not necessary to run the system, HyperionMIS is easy to use through Microsoft's standard installing and removing software.
Other improvements from previous versions of MIS include faster setup and display of reports. Users will experience significantly faster access to information, and the new statistics selection tool has been reorganized to allow quicker access to the over 100 statistics available from the management display console.
"We have done our best to create a program that works with the dispatch centers. Measuring the expectations and capabilities of emergency response teams is completely unique and beneficial to the public safety industry," said Andrew J. "Flip" Filipowski, chairman and CEO of InterAct. "HyperionMIS is a program that will not only organize dispatch centers, but also ensure that the dispatcher teams are in the position to perform to the best of their abilities."
About InterAct Public Safety Systems
Since 1975, InterAct Public Safety Systems has been Making Connections for Life™ providing both stand-alone and fully integrated mission-critical public safety and homeland security systems and products. As the pioneers of the first three-screen E911 system 20 years ago, our passion for innovation is leading the way to Next Generation telephony, dispatch, records management, and mobile data systems. We're extending the definition of public safety with unique applications like intelligent digital video surveillance, alert notification, and crisis management systems. InterAct is a one-stop shop and sole point of contact for everything from furniture and hardware to large-scale custom system development. InterAct makes it possible for first responders from private, state, local and national agencies to decrease response times and increase their effectiveness in the communities they serve. Learn more at http://www.interact911.com or by calling 1-800-768-3911.
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