SLA Management Vendor Digital Fuel Wins Service Excellence Award from O2

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O2 awards Digital Fuel its Vendor Quality Service Award, measured by key performance indicators of service delivery and performance

Digital Fuel's consulting team impressed me with a 'can do' attitude to solving problems and delivering to challenging timescales in order to assist us with this high profile project.

Digital Fuel, the leader in Business Service Management, today announced that O2, a leading provider of mobile services to consumers and businesses in the UK, recognized Digital Fuel professional services for its outstanding SLA Management implementation work on a 3G KPI (Key Performance Indicator) project which was launched last year.

This selection was made by the O2 UK's Business Data Product Team, managed by Richard Raistrick, O2 UK Product Manager. In his recommendation, Raistrick stated, "Digital Fuel's consulting team impressed me with a 'can do' attitude to solving problems and delivering to challenging timescales in order to assist us with this high profile project."

Measuring 22 Key Performance Indicators

This 3G KPI project captures 22 measures of service delivery and performance for O2 UK's 3G telecommunications customers. This project enabled the company to continue to raise the bar of excellence in operations, customer service, as well as supply of timely reporting to their customers.

O2 UK is using Digital Fuel ServiceFlowâ„¢ to manage service level agreements (SLAs) for internal and external customers by driving performance and achievement of service obligations within the Service Level Agreement (SLA). Using ServiceFlow, O2 UK enhances customer perception of the actual service quality that it delivers at different levels of detail. The solution enables the improvement of key performance indicators, which results in improved services and can be tailored to specific customer needs.

Raistrick continued, "Feedback from our project team has been very positive regarding Digital Fuel services that often returned with a solution to an issue which was assumed to be beyond the project scope. This has been very much appreciated. Digital Fuel team members have a very professional attitude and can be relied upon to deliver on promises which has been essential so close to the Project Launch Phase."

"I am very pleased that skills and efforts of our professional services team have been recognized in this way," said Yisrael Dancziger, President and CEO for Digital Fuel. "Helping our customers meet their business goals quickly and efficiently is an important ingredient in our company's culture."

About O2

O2 is a leading provider of mobile services to consumers and businesses in the UK. It is the leader in non-voice services, including text, media messaging, games, music and video, as well as always on data connections via GPRS, 3G and WLAN. Every month, O2's 15 million customers send over a billion text messages. O2 (UK) is a subsidiary of O2 plc which also owns O2 branded mobile operators in Ireland and Germany as well as the O2 Airwave emergency services network in the UK.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, Telecommunications, and business process services. Digital Fuel has the largest deployments for SLA management and Service Cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules. With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors. ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.

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BONNIE HARRIS
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