One World Introduces an Asterisk Inbound Solution Based on Indosoft Contact Center Technology

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One World has deployed an Inbound solution based on Asterisk PBX platform with Digium PRI boards for its Inbound call center using Indosoft contact center technology. With most ACD technology in the market being closed legacy black box with limited flexibility and adaptability, One World chose to implement the Indosoft Contact Center solution to obtain a truly open technology platform. Asterisk is changing the landscape of the call center Industry by its incredible ability to meet complex demands. Its seamless integration of TDM and VoIP is far ahead of its peers in technology.

One World has deployed an Inbound Contact Center solution based on Asterisk PBX platform with Digium PRI boards for its Inbound call center using Indosoft contact center technology. With most ACD technology in the market being closed legacy black box with limited flexibility and adaptability, One World chose to implement the Indosoft Contact Center solution to obtain a truly open technology platform. Asterisk is changing the landscape of the call center Industry by its incredible ability to meet complex demands. Its seamless integration of TDM and VoIP is far ahead of its peers in technology.

The Indosoft Contact Center solution for Inbound has three important components, namely the Q-Pump (session manager), the multi-connector (CTI interface to the Asterisk Manager Interface) and the GUI tool-set. The Indosoft Inbound GUI tool-set is an advanced tool to setup an Enterprise grade Inbound call center with priority based skills routing on an Asterisk PBX. It takes the mystery out of setting up the most complex campaigns, call routing, dial-plan, queues and agents. With access to detailed reporting, the Indosoft Inbound solution based on Asterisk PBX is an ideal solution for small and medium call centers. Selection of Asterisk PBX as a backbone of the contact center will have a positive long term impact in many ways like, the future growth, reduced effort in expansion, lesser deployment and service cost. The rapid advancement of VoIP makes this choice of technology more critical.

One World (http://www.owd.com) is customer service oriented firm built from the ground up as an e-commerce outsourcing partner. The company's senior management team includes logistics, distribution, Internet and international localization executives with nearly 100 years of combined experience. One World's in-house software architecture is web-based. One World is centrally located in Mobridge, South Dakota, where the company enjoys an excellent relationship with labor, shippers and the community. From the geographic center of North America it services clients from Europe, Australia, Asia and all over the United States.

Indosoft Inc. (http://www.indosoft.ca), a Digium Asterisk Partner, is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for call centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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RAJAN IYENGAR
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