Affordable VoiceXML Services Close the Gap Between Fortune 500 and Small Business Voice Solutions

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Expensive technology creates business haves and have-nots. Ifbyphone, llc. assists small businesses by providing customized yet affordable phone services designed using VoiceXML, automated speech recognition and Text-to-Speech (TTS). The proprietary ifbyphone hosted infrastructure delivers the advantages of IVR, virtual receptionists, outbound services, Internet-based information delivery, telephone surveys and voice based Email access to businesses that previously could not afford the VoiceXML technologies used by Fortune 500 companies. All services are web-based and require no hardware, software or programming expertise.

As technology becomes more complex, the gap widens between the services available to Fortune 500 companies and to small businesses. Traditionally, VoiceXML solutions that delivered custom automated call routing, customer surveys, out-dialed marketing campaigns, and information collection applications have been out of reach for small businesses. Creating a custom IVR solution could cost tens of thousands of dollars and require thousands more in hardware and licensed software. The ifbyphone proprietary VoiceXML framework, 18 months in development, delivers a hosted VoiceXML solution to small businesses, starting at only $29.95 per month with no programming knowledge necessary.

Businesses build their Vosite, or twenty-four hour a day custom voice application, on ifbyphone.com. The process begins by defining the options, extensions, information, and messages for the new virtual receptionist. Vosite features include directories with transfer, call back features, enhanced voicemail, voicemail forwarding to email, a Find Me feature to transfer calls to any employee telephone, and more.

Survo, ifbyphone's voice survey system with unlimited complex branching, enables companies to efficiently gather customer service surveys and screen job applications. Survey questions are entered by recording messages on the telephone, uploading files, or typing questions into the website for conversion using text to speech. The Survo structure supports yes/no, multiple choice and even open response questions. Results can be sent to any Email account or accessed on the ifbyphone.com secure web site.

Vosite and Survo applications allow businesses to think creatively about the power of voice by tailoring the various applications to their specific needs. Josh Kugler, VP of Business Services at ifbyphone and formerly of Michigan Bell and Ameritech, stated; "I have had the opportunity to work for large and small businesses in my career. It is very exciting to deliver the diversity and quality of voice solutions I worked with at Fortune 500 companies to small business all across America."

Businesses can build their custom application using almost twenty ifbyphone building blocks already in place. Building blocks include outbound marketing campaigns, voice-based Email access, news readers, weather reports, real time sports, blogs by voice, corporated RSS feeds converted to voice, and stock portfolios -- all from any telephone. Chat rooms, personal audio blogs, and instant messaging create a forum for discussing company issues and for building a sense of community. Businesses can also configure outdial services, such as Email scanning alerts, and advanced reminder calls for their employees or customers.

Small businesses work with the ifbyphone staff to create semi-custom solutions from the standard building blocks. With ifbyphone, small businesses can now present a big business voice to their customers.

For more information contact Irv Shapiro, or visit http://www.ifbyphone.com.

About ifbyphone:

Ifbyphone (ifbyphone, llc.) is a voice infrastructure and application development company with a sophisticated new approach to the deployment of automated voice-based systems accessible from any telephone (PSTN, mobile, or VOIP). Unlike text and video-based cell phone and PDA applications, ifbyphone solutions are accessible by anyone with a telephone. By integrating the sophisticated voice recognition and state of the art text to speech technologies, ifbyphone turns cell phones, home phones, or business phones into superior voice communication devices.

The ifbyphone applications are available directly to consumers at http://www.ifbyphone.com and for resale and private label deployments. Ifbyphone also provides custom IVR solution development and hosting based on their proprietary VoiceXML development framework.

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Irv Shapiro
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