Denver, CO (PRWEB) December 8, 2006
Digisoft (a TouchStar Software company) announces today a joint effort with TMCnet to conduct an online series of industry-wide webinars open to all business professionals interested in gaining a competitive edge in the call center market.
The first webinar is scheduled to take place on Thursday, December 14th, 2006 at 2:00 p.m. EST. The event will offer a key opportunity small to midsize businesses to gain practical knowledge focusing on proven call center solutions. The webinar will address important questions for business professionals looking to integrate IP Technology and other turnkey call center solutions. The main focus is to discuss leverage capabilities of IP Technology to increase revenue, and how the integration of Digisoft technology can provide a scalable solution that maximizes growth potential.
Vertical Communications, one of the industry's largest enterprise telephony vendors has been invited to participate in the upcoming event as a panel guest. Topics will include adopting innovative customer support solutions, utilizing cost effective tools such as IP Technology, and how small to medium-size businesses can enhance customer service. The webinar will also cover methods to increase employee productivity by implementing call center solutions that are affordable and do not require new equipment or a dedicated IT Staff.
Norma Mozeé, Director of Sales for Digisoft, will be hosting the webinar. "The TMCnet webinar theme of providing affordable contact center solutions to the SMB market is timely. Small and medium-sized businesses have the same needs as large companies; to provide high quality customer service. However, they don't necessarily have the same budget or IT and telecom resources. Our goal is to introduce options that meet both their customer centric solution needs and their budgets. TMC offers the ideal forum to broker that conversation," states Norma, who has over 15 years of direct call center knowledge by providing enterprise level software solutions to the telecom and call center industries.
TMC is the leading publisher and online resource for call center solutions including VoIP, CRM, and telephony products and services. Over 20,000 TMC subscribers have been invited to join the upcoming webinar, and the general public is also welcome to attend. The Web Summit is offered at no charge. To register for the webinar, visit http://www.tmcnet.com.
Digisoft will host two additional webinars that will be scheduled over the course of the next several months, and will cover additional topics related to call center technology and strategic customer service solutions.
Since 1983, Digisoft has been leading global provider of contact center solutions including telemarketing software, CRM applications, and call transaction management systems, focusing on maximizing the effectiveness of live telephone transactions. Digisoft was acquired by TouchStar Software in 2005. TouchStar is headquartered in Denver, CO, and has offices in New York, NY; Davenport, IA; Manchester, England; Manila, Philippines; Mumbai, India; and Durban, South Africa. TouchStar strongly believes in our Core Value: "A client gives us a gift of trust. We return that gift by serving them with integrity, passion, relentless effort, and sound processes."
Christina Whitfield, Marketing Manager