BigHand3 Drives Legal Dept Efficiency within County Councils

Share Article

Cambridgeshire County Council (CCC) has recently installed BigHand3 digital dictation technology throughout its legal department, replacing outdated analogue tape equipment. Following a comprehensive tender process involving two additional providers BigHand3 was selected as the preferred software solution. It was found to most effectively enable the efficient management of workflow between fee-earners and secretaries, produce faster document turnaround times and develop a work sharing culture.

Cambridgeshire County Council (CCC) has recently installed BigHand3 digital dictation technology throughout its legal department, replacing outdated analogue tape equipment. Following a comprehensive tender process involving two additional providers BigHand3 was selected as the preferred software solution. It was found to most effectively enable the efficient management of workflow between fee-earners and secretaries, produce faster document turnaround times and develop a work sharing culture.

Chris Timmins, Administration Manager, Cambridgeshire County Council, commented:

"We wanted to be able to manage the workflow between fee-earners and secretaries to produce more efficient turnaround times and shared working arrangements. Equipment maintenance costs and the inefficiencies of analogue tapes were a problem, as I imagine they must be at every County Council, and BigHand has been very successful in all our aims."

Prior to the implementation of the workflow solution, fee-earners dictated using analogue tape equipment with recordings physically passed to secretaries for transcription. CCC found the process to be wholly inefficient as tapes containing one or more dictations and/or vital instructions, were easily broken. The sound quality of recordings produced using outdated tape equipment frequently rendered dictations inaudible, therefore slowing up the process of dictation and transcription and adversely impacting productivity of the department overall.

Benefits experienced at the Council which have been directly attributed to the implementation of BigHand3 include:

  • Improved document turnaround times
  • Increased flexibility of secretarial support
  • Minimised cost of equipment and consumables
  • Removal of the requirement to re-record dictations due to lost or damaged tapes

BigHand3 has been nominated as 'Best of Breed System of the Year' at the Legal Technology Awards 2007 after law firm clients reported six figure savings and widespread efficiency gains over recent months.

http://www.bighand.com

For more information, please contact: Jo Beckwith, Marketing Communications Executive, +44 20 7940 5946.

About BigHand

BigHand is the leading digital dictation vendor in the global legal sector, maintaining the five largest sites at international law firms and with more legal installations in total than all other suppliers combined.

BigHand is the leading digital dictation vendor across Europe & Australia, maintaining the 5 largest sites in the global legal sector and with more legal installations in total than all the other suppliers combined. BigHand was named as the fastest growing legal software developer in The Sunday Times Microsoft Tech Track 100 league tables for both 2005 and 2006. BigHand was also recognised by Deloitte as one of the 500 fastest growing software vendors in Europe in 2004. Additionally BigHand was voted "Best Legal Office Technology System 2004" from votes from over 14,000 lawyers and IT managers across the legal sector at the LOTIE Awards. BigHand's leading product also won the Society for Computers & Law IT Award in 2003 for "the most outstanding application of information technology to the law in UK and Ireland". Further information is available at http://www.bighand.com.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jo Beckwith
BigHand
0044 20 7940 5946
Email >
Visit website