Community General Hospital and Pervasive Solutions Protect Patient Health Information

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Automatic email encryption service protects consumers and meets HIPAA requirements.

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Syracuse's Community General Hospital has teamed with Rochester-based Pervasive Solutions, LLC ( to implement their Secure Email service. All outgoing emails will now pass through Pervasive Solutions' servers which will automatically encrypt any emails containing Protected Health Information (PHI).

This solution utilizes technology endorsed by the American Hospital Association (AHA) and helps Community General comply with the Health Insurance Portability and Accountability Act (HIPAA). By passing each email through a lexicon of medical terms, the system can quickly and automatically identify those emails that contain information of a private nature. All such emails are immediately encrypted before they leave the security of the Hospital network. This system will make it possible for Community General to increase their use of email for communicating with clients, payers and other health care professionals.

"We are thrilled that our Secure Email service can facilitate improved speed and safety of communication between Community General's patients and staff," says Steve vonBerg, President of Pervasive Solutions. "And we are very pleased to be working with the talented information technology group at Community General. The implementation of this system was nearly effortless."

The ease of implementation was indeed a deciding factor for Community General. According to Community General's Chief Information Officer, Mitch Rozonkiewiecz, "Pervasive's Secure Email service is unobtrusive and efficient. Because the encryption happens automatically, it requires very little effort from our users and will significantly improve our overall information security strategy."

The Secure Email service is a managed solution provided by Pervasive Solutions to clients nationally. The service ensures that private emails are encrypted and only accessible by the designated recipient.

About Community General Hospital

For over 40 years, Community General Hospital has cared for countless patients and built a reputation of outstanding service along the way. Community General is a 356-bed hospital offering medical and surgical care, emergency services, intensive care, acute rehabilitation, maternity services, inpatient psychiatric care, nursing home care and numerous outpatient testing and community health education services. Community General recently received 5-star ratings for excellence in overall orthopedic services, ranking it among the top 5% of hospitals in the nation, according to a study released by HealthGrades, a leading healthcare quality ratings company. Community General Hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations.

About Pervasive Solutions, LLC

Pervasive Solutions, LLC provides comprehensive security, compliance and disaster planning services to clients in the health care, financial services and legal industries. Their services include vulnerability & threat assessments, business impact analyses, regulatory compliance pre-audits, disaster preparedness planning and hosted enterprise-level security solutions. Headquartered in Rochester, NY, Pervasive Solutions currently supports clients in the continental United States, Hawaii and eastern Canada. For more information, please visit


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Josh Bouk