San Francisco, CA and Marlborough, MA (PRWEB) December 13, 2006
Neocase Software, a world leader in customer service software solutions, and Altico Advisors (http://www.AlticoAdvisors.com) today announced that they have partnered to deliver advanced customer service software to enhance Microsoft Dynamics™ CRM 3.0. Altico is a Certified Microsoft Partner specializing in integrated financial, business, and customer management solutions for New England companies in the manufacturing, distribution, and service sectors. The Microsoft Dynamics name is used under license from Microsoft Corporation (NASDAQ: MSFT).
Neocase partners benefit from a flexible delivery model enabling them to market Neocase as a stand-alone licensed application, via an on-demand service model, or as a bundled offering with Microsoft Dynamics CRM 3.0, which provides the only complete CRM solution available addressing the full cycle of sales, marketing and customer service operations. Only Neocase offers the elements of a proactive customer service solution that simplifies how customers, employees and partners work with companies' smart agents.
"The Neocase service component adds a level of functionality to Microsoft Dynamics CRM that is mission critical to many of our clients," according to Michael Kean, Principal of Altico Advisors. "Neocase takes customer relationship management to a whole new level so that our clients can now service their clients more effectively than ever before by accessing accurate case data and involving the resources necessary to resolve incidents before they become problems."
"Neocase's seamless integration into Microsoft Dynamics CRM gives companies the best of both worlds with top of the line Microsoft sales and marketing modules combined with industry leading Neocase customer service solutions," stated Hervé Pluche, CEO of Neocase. "Altico Advisors is a trusted name and leading Microsoft Business Solutions partner, and we look forward to working with them to deliver the most comprehensive CRM solution to the mid-market."
As a partner in the Neocase Alliance Program, Altico Advisors has identified Neocase as a leader in customer service and is committed to incorporating Neocase Software into its product and service offerings.
About Altico Advisors
Headquartered in Massachusetts, Altico Advisors implements and supports business, financial, and customer management software solutions for mid-market companies throughout New England. Altico is a certified Microsoft Business Solutions partner, specializing in Microsoft Dynamics GP (Great Plains) and CRM systems for manufacturing, distribution, software development, and service companies. In addition, Altico provides a wide variety of consulting and advisory services, such as outsourced financial services, business and IT strategy alignment, software selection, and business analytics. http://www.alticoadvisors.com
Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.