Atlanta, GA (PRWEB) December 13, 2006
The Customer Care Institute (CCI) is offering its first Customer Care Manager Certification course of 2007 on January 29 - 30, at Techmart in Santa Clara, CA. The course is based on CCI's "Five Pillars of Customer Care: Culture, People, Processes, Technology and Customers." According to Roger H. Nunley, the institute's Managing Director, participants in the program will learn:
The most current information on Customer Care issues, trends, strategies and solutions
- The keys to unlocking the leadership skills that are absolutely necessary for creating a customer-focused culture
- Proven methods for keeping employees engaged and customers loyal
- Guidelines for implementing efficient processes that support the smooth, successful delivery of soft skills
- What managers must do -- and what they must avoid -- when making customer care technology decisions
Says Nunley, "Companies can only benefit from having a Certified Customer Care Manager on board. Those who take the course are equipped to be Customer Care leaders and resources in Customer Care for their firms, head off and resolve important issues, and create and sustain employee engagement, customer loyalty and profits."
For more information or to register for the course, visit http://www.customercare.com or call (404) 352-9291.