With a service-oriented approach leveraging an effective catalog, companies can expect to clearly communicate IT's portfolio of services to the business and/or partner organization, the associated costs of those services, as well as baseline service delivery standards. If a company is looking for a way to improve IT execution while reducing costs, a Service Catalog is an excellent tool.
Sterling, VA (PRWEB) December 12, 2006
Evergreen Systems, a leading IT consulting firm, today announced the release of a white paper on how to develop a service catalog that leverages ITIL and CoBit best practices.
The white paper lays out eight steps to the development of a service catalog including:
- Definition of service families
- Definition of services within service families
- Mapping services to existing customers
- Mapping expectations and dependencies to services
- Establishing operational level agreements
- Establishing service level agreements
- Establishing cost of service
- Establishing a steady state
The paper also addresses the basic definition of a service catalog, as well as reasons why companies may want to develop a Service Catalog, including scoping the effort, aligning with ITIL and CoBiT best practices, utilizing templates and developing a corporate communications plan in order to ensure adoption.
"An IT Service Catalog helps companies establish a common language and expectation set throughout the organization that influences internal and customer behavior," said Evergreen CEO Don Casson. "With a service-oriented approach leveraging an effective catalog, companies can expect to clearly communicate IT's portfolio of services to the business and/or partner organization, the associated costs of those services, as well as baseline service delivery standards. If a company is looking for a way to improve IT execution while reducing costs, a Service Catalog is an excellent tool."
Evergreen Systems has recently released a new Service Catalog offering that provides a a program 'jumpstart' with guaranteed implementation in eight weeks, and includes a client toolkit. The toolkit includes a Service Catalog template, Operation Level Agreement template and Service Level templates which allow end users to eventually self populate the catalog and prepare for the implementation of a Service Catalog automated tool.
Evergreen is also currently 'blogging' on a number of topics relevant to service catalog development, including top 10 reasons to develop a service catalog, service catalog relationship to CMDB and service catalogs and SLAs. Join the lively exchange of ideas on Service Catalog at the link below:
Download Evergreen's white paper on how to develop a Service Catalog now, using the link below:
About Evergreen Systems
Evergreen Systems is a highly specialized technology consulting firm focused on helping firms maximize the value of IT to their businesses. Evergreen specializes in ITIL (Information Technology Infrastructure Library) business case development and consulting, and offers services that include Service Catalog development, Change Management consulting, Configuration Management Database (CMDB) development and Asset Management. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.
Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today's major business challenges including, making ITIL and COBIT operable, understanding and organizing IT assets for better planning and execution, developing automated, streamlined compliance processes, and maximizing benefit through change, configuration and asset management. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.
Evergreen Systems, Inc.