Quaker Windows Streamlines Dealer Quoting and Ordering with BuyDesign

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Quaker Windows has launched a new web-based quoting, ordering and status inquiry system using TDCI's BuyDesign guided selling and configuration software.

TDCI, Inc. (TDCI), a leading enterprise software solution provider, announced today that Quaker Window Products Company, Inc. (Quaker), a leading manufacturer of top quality vinyl, wood and aluminum windows and patio doors, has launched a new web-based quoting, ordering and status inquiry system using TDCI's BuyDesign guided selling and configuration software. Branded by Quaker as "Q-One", BuyDesign allows Quaker's dealers to develop end-customer quotes, enter orders for both custom and standard products, and view delivery status 24x7 via the Internet. The system is also being used internally by Quaker customer service personnel to process orders submitted by phone or fax. In addition to reducing the turn-around time for quotes and orders from over a day to just minutes, the new system automatically generates Pro/ENGINEER (Pro/E) 3D CAD models for online visualization, as well as bid documents with thumbnail product images and dimensionally-correct detail product drawings for use by Quaker manufacturing. The solution is integrated with Quaker's ERP system using the BuyDesign Integrator enterprise application integration (EAI) component.

"Providing our dealers with on-line quote, order, and status capabilities is a key to continuing our steady growth in sales," stated Chris Dickneite, Quaker VP of Sales. "We selected BuyDesign because it is the most comprehensive and advanced solution available for on-line sales of custom windows and doors. In addition to its sophisticated configuration capabilities, BuyDesign's ability to generate 3D models for mulled combination units is a feature that sets the TDCI solution apart from the others we've seen."

A dealer that has already been using Quaker's new system for several months is Creative Windows and Doors in Ridgeland, Mississippi. "We like the fact that the Quaker system is on-line," said Bill Presley, Creative Windows and Doors Sales representative. "Unlike CD-based systems where we need to apply updates from the manufacturer, we know the Quaker information is always up to date. We also like having the 3D product image as part of the quote. We do a lot of bids with a large number of custom windows and it's very useful to have dimensionally-correct images along with the specs when we're double-checking the quote."

"Besides making everything easier for our dealers and sales people, BuyDesign is having a very positive impact internally," added Kevin Blansett, Quaker CFO. "By using BuyDesign to automate the generation of order-specific detail product drawings, we are eliminating both the time and effort that were previously required of our engineers. This reduces our overall product lead time while freeing up valuable engineering resources for more product innovation."

The new online system is already in use by a number of Quaker's dealers, with role out to the entire dealer network now under way.

Quaker selected BuyDesign after evaluating several solutions. According to Kevin Blansett: "We chose TDCI as our partner for this strategic initiative because they understand the window and door business, and because they are committed to delivering a comprehensive solution that supports the entire sales process with a suite of coordinated on-line and distributed solutions. They also understand that building product manufacturers like us want a system where we have complete control of the process for providing our customers and channels with up-to-date product information and don't need to rely on a third party."

About Quaker Windows

A family-owned corporation managed by second-generation owners, Quaker has been a leader in the window and door industry for over 55 years and today is known nationwide for manufacturing top quality windows and doors at competitive prices. Corporate offices and manufacturing facilities are located in Freeburg, Missouri. With over eight acres of manufacturing space and 450 employees, Quaker is one of the largest manufacturers in central Missouri.

About TDCI and BuyDesign

TDCI is an enterprise solution provider that specializes in helping manufacturers and their distributors streamline the buying process for customized products. TDCI's BuyDesign software is a comprehensive guided selling and configuration solution developed to help companies increase sales by becoming 'easy to do business with' while improving profitability by reducing order processing time, cost, and errors. BuyDesign provides modular components for guided product selection and configuration, product visualization, quoting and ordering, drawing generation and status inquiry. It also includes applications for front-end specification capture from within popular design products such as AutoCAD and others. For more information about TDCI and BuyDesign, visit http://www.tdci.com.


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