TelecomWeb Executive Q&A Reveals Financial Implications for Service Providers Implementing Managed Services

Share Article

TelecomWeb: The Telecom Intelligence Group reveals the results of a recent roundtable discussion with several industry experts centered on the key financial implications associated with service providers implementing managed-services strategies.

Service providers should know that a company that considers a move to managed services likely will ask the following questions: Can we make money with them? What barriers or problems or old ways of thinking do we need to eliminate to maximize the potential of managed services? Will managed services positively affect our capex and opex picture? And what about our market valuation?

TelecomWeb: The Telecom Intelligence Group recently hosted a roundtable discussion with several industry experts centered on the key financial implications associated with service providers implementing managed-services strategies. Participants included Andrew Rabhan, vice president/Managed Services at Lucent Worldwide Services; Ken Dolsky, director/Professional Services at The Telecom Intelligence Group; and industry analyst Wu Zhou, senior research analyst for IDC's Network Life-Cycle Services.

"Service Providers are working through numerous decisions relative to expenditures for new services, network infrastructure, Operations Support and network transformation. Too often however, Service Providers become entangled in the technical aspects of potential solutions and lose sight of market demand timing and the strategic implications of go-to-market speed. A Managed Services portfolio is a key strategic service set for Service Providers. In addition to providing cost effective solutions to customers, Managed Services provide a partnership framework that will empower the Service Provider to participate in network service and other services decisions. This positioning therefore is also a customer retention and sales strategy that may well isolate the Service Provider from falling into a commodity market" said Warren Williams, vice president and senior program director, services, at The Telecom Intelligence Group.

TelecomWeb asked roundtable participants the following questions:

1.    Are managed-services strategies growing in importance to service providers and operators?

2.    What are some of the major trends driving adoption of managed services?

3.    Are managed services receiving the attention of senior executive decision-makers?

4.    Do carriers and service providers see this as an opportunity to achieve competitive differentiation in the market?

5.    Are there serious opportunities to generate new revenue with managed services?

6.    What are the key success factors in harnessing managed services to generate new revenue?

7.    What barriers, problems or old ways of thinking need to be overcome to maximize the revenue-generation potential of managed services?

8.    Is there industry consensus that managed services can positively affect the capex picture of service providers?

9.    How will the most successful telecom carriers and service providers apply managed-services strategies to maximize their market positions?

Read the full roundtable report free on the Managed & Hosted Services Report, sponsored by Alcatel-Lucent

About The Telecom Intelligence Group

The Telecom Intelligence Group includes market intelligence provider InfoTech; TelecomWeb and TelecomWeb news break; newsletters Wireless Business Forecast, Broadband Business Forecast, Telecom Policy Report and Inside Digital TV; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. For more information, please visit


Sharon Valencik, research & marketing director, 1-800-610-3109


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sharon Valencik
Visit website