Her presentation on innovation is sure to be a Summit highlight.
Washington, D.C. (PRWEB) December 21, 2006
The Human Capital Institute (HCI), a professional association and educator in talent management strategies, announced today that renowned thought leader on innovation management and design strategy Jeneanne Rae, President and Co-Founder of Peer Insight LLC, will be a keynote speaker at HCI's second annual National Human Capital Summit, to be held in Phoenix March 19-21.
Day one of the Summit, Rae will deliver the Innovation Keynote: "Customer Experience Design - Lessons from the Global Service Innovation Consortium."
The presentation will explore the meaning behind the catchphrase "the customer experience," and provide examples of how best practice companies organize themselves to deliver great customer experiences.
Research conducted by Peer Insight through its Global Service Innovation Consortium has identified Customer Experience Design as one of the most important disciplines companies should master if they want to be industry leaders, no matter what their offering. As part of her presentation, Jeneanne Rae will share specific lessons learned from the research, which includes input from 35 Fortune 500 service companies, interviews with 250 senior executives, and data on 65 service innovation projects.
Jeneanne Rae has worked with dozens of leading companies to establish innovation programs and organization strategies that resulted in millions of dollars of new revenue streams and profitable growth. In acknowledgement of her talent and knowledge, Rae was formally recognized as one of the "Magnificent Seven" gurus of innovation by BusinessWeek.
Known for her ability to help senior business leaders grasp a philosophical understanding of how to drive innovation and foster design-based thinking, Rae has been described as the "Doyenne of Service Innovation." She is a highly sought-after speaker and executive educator, often serving as a mentor to Fortune 500 senior executives learning the transformative disciplines that are driving innovation in the post-Six Sigma era.
Rae also shares her knowledge with business students at Georgetown University's McDonough School of Business, where she is Adjunct Professor of Marketing in the MBA Program. Her course, "Developing New Products and Services" is one of the few MBA classes in the country that teaches design methods and thinking to business students.
Jeneanne Rae's career in design and innovation has spanned over 15 years. Prior to 2001, Rae was a member of the senior management team of IDEO, the world's leading design and development firm. She holds an MBA from Harvard Business School and a B.S. with dual degrees in Marketing and Finance from the McIntire School of Commerce at the University of Virginia.
"Terms like 'guru,' 'thought leader,' and 'expert' get tossed around a lot. But they all apply to Jeneanne Rae, who is charting a course in her field," said Allan Schweyer, HCI's President and Executive Director. "Her presentation on innovation is sure to be a Summit highlight."
WHERE TALENT MEETS BUSINESS STRATEGY
HCI's second annual Human Capital Summit will take place Monday, March 19, through Wednesday, March 21, in Phoenix, with a Benefit Golf Tournament on Sunday, March 18. The 2007 event, "Where Talent Meets Business Strategy," is for forward-thinking executives, human resources professionals, business managers, and organizational development leaders who share a common vision of the global knowledge economy and are ready to align their organizations. Conference tracks will focus on three key success areas: leadership, innovation, and talent. For the complete program listing, location and hotel information, registration details and more, please visit: http://www.humancapitalinstitute.org
ABOUT THE HUMAN CAPITAL INSTITUTE
The Human Capital Institute is a think tank, educator, and professional association dedicated to the advancement of talent management practices with individuals and organizations. HCI serves as a catalyst for innovative thinking in integrated talent strategy, acquisition, development, engagement, management, and measurement. Through research and collaboration, HCI programs collect original, creative ideas from a field of the brightest thought leaders in talent management. Those ideas are then transformed into measurable, real-world strategies that help its members attract and retain high-performing people, build a diverse, inclusive workplace, and leverage individual and team performance throughout the enterprise. HCI members represent a broad coalition of educators, talent managers and executives. For more information, please visit: http://www.humancapitalinstitute.org
Human Capital Institute
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