Historically the UK has championed global efforts to optimize businesses and IT infrastructure with best practice approaches such as ITIL. We chose to join this rich heritage by establishing our European headquarters just outside of London
Lafayette, Calif. (PRWEB) December 22, 2006
TechExcel, Inc., the leading provider of knowledge-centric Application Lifecycle Management (ALM) and support and service software solutions, today announced it has opened an office in the UK to better serve the needs of EMEA, a further step in the company's strategic growth in response to customer demand for unified Application Lifecycle Management (ALM) and support and service software solutions.
"Historically the UK has championed global efforts to optimize businesses and IT infrastructure with best practice approaches such as ITIL. We chose to join this rich heritage by establishing our European headquarters just outside of London," said Tieren Zhou, CEO and Chief Software Architect at TechExcel. "Our investment reinforces our presence in the EMEA market where we already have a significant customer base. We are encouraged by the steady growth of business in the region and the emerging demand for comprehensive ALM and Service and Support solutions."
TechExcel's application lifecycle management and service and support software solutions are globally deployed by a large number of Fortune 2000 companies. The addition of a UK presence means that the company can now more effectively support the global customer base and distributors and resellers by providing a true 24/7 environment with its own qualified service and support engineers. TechExcel is also expanding its direct sales and channel sales development efforts to include EMEA and is actively building distributor and reseller partner programs to further extend its reach.
Complete ALM solution
TechExcel's DevSuite assures enterprises that all knowledge, from feature requests to design diagrams to resource planning, can be shared completely across the various phases of the development lifecycle. The suite is comprised of core components including KnowledgeWise, a centralized system that collects ideas, plans and features across a project based on environment and roles that, through a series of access points, forms a complete knowledge engine across the lifecycle of a project; DevPlan manages the transformation of concepts into formal strategic plans by increasing team efficiency and collaboration through advanced features for calendaring and planning; and DevTrack, which manages project implementation by coordinating the processes through workflow, notification, version control, and other key areas of execution; and .DevTest, which helps teams efficiently complete the QA process from project creation and management through to testing.
Unified customer support and service solution
TechExcel products help software companies optimize their business processes. These include TechExcel Service Suite, comprised of ServiceWise, an integrated IT service and support management product with employee Web portal and complete workflow customization capabilities; AssetTrack, providing holistic asset and knowledge management; and CRM, an advanced solution for managing marketing and sales automation and customer support. All TechExcel products can be seamlessly integrated to create an end-to-end environment that bridges the gap between development teams, support and sales/marketing teams.
TechExcel maintains its main UK sales office in Richmond, just outside of London. For more information visit http://www.techexcel.com, or contact the company at TechExcel UK Ltd 1 Dee Road, Richmond, TW9 2JN, United Kingdom. The direct sales phone number is +44 020 8322 7700.
TechExcel, Inc. is the leader in unified Application Lifecycle Management and Support and Service solutions that bridge the divide between product development and service/support. This enables enterprises to focus on strategic goals of product design, project planning, development and testing, as well as enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,300 customers in more than 25 countries worldwide. For more information, visit http://www.techexcel.com or call 925-871-3990 in the United States or +44 020 8322 7700 in the United Kingdom.