LiveTime Software Builds Presence in Service Management Software Market
Strategic focus on web based, platform neutral ITIL product development wins key accounts against Unicenter and Remedy.
Newport Beach, CA -- (PRWeb via WORLDVIEW) February 21, 2006 -- LiveTime Software, a leading provider of web based customer service and support software, today announced record growth in 2005. Overall, the company enjoyed more than 300 percent revenue growth during the 12-month period ending December 2005, completing its third consecutive year of strong growth.
LiveTime’s suite of service management software helps organizations centrally manage their customer support initiatives, streamline workflow, minimize costs, and implement industry-backed best practices, including IT Infrastructure Library® (ITIL). LiveTime’s continued growth reflects its commitment to deliver a vendor neutral, web based service and support solution that is easy-to-use and administer, fast to implement, and extremely scalable.
Broad industry acceptance at the enterprise level helped to fuel growth, with a majority of cases involving replacements of Unicenter and Remedy. With virtually no implementation or consulting requirements, LiveTime solutions are typically less than 4 times the total cost of other vendors. Recent customers include: Columbus Metropolitan Library, D&H Distribution, Union Bay Clothing, InComm, WWL-TV, Pathway Communications and EBY Brown.
Last year LiveTime expanded its Reseller Partner Program and extended international sales and distribution efforts, which further contributed to the company’s strong growth. Highlights include a partnership with Jupiter Red, the premier UK LANDesk Expert Solution Provider, and leading distributor, Mexon Technology, for sales in the Netherlands, Belgium, Luxemburg and France. Additionally, approval and registration within the US federal government GSA Advantage program means LiveTime’s product line is now available to Public Sector institutions across the United States.
“Key partnerships, such as those with Novell, Sun and IBM, have allowed us to provide seamless integration with key technologies from each vendor” said Kerry Butcher, VP of Marketing for LiveTime Software. “Furthermore, integration with all major Asset Management and Discovery systems, including LANDesk, ZENworks, SMS and Centennial has permitted us to develop strong technical partnerships and win key customer accounts” Butcher said.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.
For more information, visit www.livetime.com
Media Relations contacts
Europe: Mike Fellows
Suite 5, 107 Promenade,Cheltenham, GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
USA: Bill Gram Reefer
Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
Level 5, 22 William Street, Melbourne, VIC 3000, Australia
Phone: +61 3 9620 7588, Fax: +61 3 96207533
LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
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