Hermosa Beach, CA (PRWEB) August 5, 2006
“Dead Zones,” a “Wiki” of mobile phone coverage complaints, has been launched for the UK. http://www.Deadzones.co.uk aims to create an open forum for mobile phone users to share their service coverage complaints with carriers and fellow customers.
Says Jeff Cohn, Dead Cell Zones Founder: “Mobile Operators are always keen to sell the latest technology and the latest gadgets. However, many consumers wish that they would spend more time, money and resources improving the quality of the basic service. The trend continues that people rely solely on mobile technology as their only method for staying in touch with friends and family. For many small businesses, such as plumbers and electricians, it is essential to the running of their business. Yet 'I’m going to lose you in a second' is still one of the most common endings to a conversation. We offer people the opportunity to record those problem locations in a database in a way which we hope will persuade operators to take action.”
The web site encourages phone users to register their complaints against each operator by identifying intersections and landmarks where their phone continually drops off. Initially the database will focus on complaints in large metropolitan areas of the country and will eventually move into rural areas.
The site is based on a similar site launched in the USA and Canada back in 2001. This site, since launch, has registered some 100,000 consumer complaints. Today on this site carriers have started to provide feedback on the data, reporting when they have made network upgrades and when they plan to implement improvements. The database currently has 20,000 coverage complaints in the U.S. and is looking to duplicate its’ success in the UK.
Says Jeff Cohn: “This has all resulted in an improvement of service for the North American mobile phone user. Now we would like to do the same for the British mobile phone user. However to be successful we do rely on the British consumer overcoming his natural reserve and complaining!”
DeadCellZones.com is an open database of wireless cell phone coverage complaints. The web site is dedicated to identifying areas within the United States and Canada where cellular phone calls are frequently dropped or where cell phone service is not available. Founded in 2001, Dead cell zones has rapidly become the "Wiki" of wireless coverage complaints. This term "wiki," means internet collaboration and that anyone can edit, correct, or improve information in our database. It is our mission to report these coverage complaints to wireless carriers to more effectively address these problems. We believe seamless wireless coverage can be achieved if carriers simply listen to their customers and prioritize network upgrades based frequency of complaints.
Jeff Cohn, director of public relations