Upstream Selects the Learn.com LearnCenter to Deliver On-Demand Training to Employees at 5 Call Centers in the U.S. and Overseas
Learn.com®, the global leader in workforce productivity, today announced that Upstream LLC., headquartered in Fargo, North Dakota, and a leading provider of outsourced customer care, marketing and conference solutions, has selected the LearnCenter Workforce Productivity Suite to power its global training and communication initiatives.
Sunrise, FL (PRWEB) September 2, 2006 -- Learn.com®, the global leader in workforce productivity, today announced that Upstream LLC., headquartered in Fargo, North Dakota, and a leading provider of outsourced customer care, marketing and conference solutions, has selected the LearnCenter Workforce Productivity Suite to power its global training and communication initiatives.
“Our challenge was to deliver a consistent curriculum to a large and geographically dispersed workforce based throughout three call centers in the U.S. and two centers overseas,” said Peggy Ackerman, Director of Training and Quality at Upstream. “Before LearnCenter, we did not have an ability to deliver online training, build and maintain a best practices training portal, provide visible and self serve leadership development or convert legacy training materials such as manuals and PowerPoint presentations into online training. The LearnCenter will deliver the ability to track training records, both online and instructor led, in real-time that will allow us to monitor our workforce performance. This is the solution we’ve been looking for.”
“We selected Learn.com because the system will not only be our workforce training portal, but it will also become our vehicle to launch a new home-based call center solution utilizing technology to enable a workforce to train from home through online elearning and assessments,” said Ackerman. “LearnCenter will truly be a new business development tool and not a traditional learning management system.”
Click here to schedule a LearnCenter demo.
The LearnCenter Learning and Performance Suite Defined
The award-winning LearnCenter is the first and only complete Workforce Productivity Suite on the market today. LearnCenter enables the creation, delivery, management and tracking of any enterprise-wide human capital or e-learning initiative, whether in the classroom or online. LearnCenter creates a cost effective, high quality training and educational environment designed to meet the individual development and training needs of your users. Performance management, content management, online authoring, human capital management, collaboration, e-commerce, portal authoring and more are available within one solution, with one interface and one partner -- Learn.com.
About Upstream LLC
Upstream provides outsourced customer care, customer acquisition and business process solutions for leading companies in the travel industry and beyond. We work closely with our clients to develop and deliver customized solutions that help increase sales, enhance efficiencies and improve customer loyalty and retention. With more than 1,000 dedicated agents and five contact centers in the United States and abroad, we offer a range of cost-effective service delivery options including on-shore, off-shore and our new at-home-agent-based program.
For more information please visit www.upstreambiz.com or call 1-866-429-9955.
About Learn.com
Learn.com® is the worldwide leader in on-demand workforce productivity with more than 50 million end users around the globe. Our proven suite of solutions will empower your organization to administer every aspect of its training and learning initiatives, including design, delivery, tracking and implementation. Learn.com’s unwavering commitment to understanding client needs and goals allows us to partner with our clients to increase business performance. The Learn.com family of solutions includes the award-winning LearnCenter® learning management system (LMS / LCMS), the CourseMaker Studio® authoring tool, Mentor® EPSS and the 1,100 title Learn2® online course library.
For more information please visit www.learn.com or call 954-233-4000
Learn.com, its logo, LearnCenter, CourseMaker Studio, Mentor and Learn2 are registered trademarks of Learn.com. All other trademarks are respectfully acknowledged.
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