Forbes Custom Products Measures Satisfaction with SpeakEasy Surveys

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Forbes Custom Products utilizes VoicePort's newest voice recognition application, SpeakEasy, to measure customer satisfaction.

Forbes Custom Products has selected VoicePort's voice recognition survey product, SpeakEasy, to measure their customer satisfaction. Forbes was one of the first to select SpeakEasy, launched by VoicePort in 2006. After deployment of the survey in December, Forbes has already received numerous valuable responses at minimal cost.

Located in Rush, NY, Forbes Custom Products provides custom information packaging products and documentation presentation solutions. Forbes selected SpeakEasy as a tool to measure ongoing customer service metrics, in which customers can call and voice their opinion 24 hours a day, 365 days a year. The SpeakEasy survey is accessed through a toll-free number.

The SpeakEasy survey application is one of VoicePort's newest additions to their product suite. Voice recognition surveys offer the opportunity for any company to gather data quickly and efficiently without the expense of agents, postage, or other forms of survey data collection. SpeakEasy delivers the information it gathers in real-time, accessible to the client via web interface.

"Forbes Custom Products is focused on providing superior customer service to our clients," said Mark McDermott, President of Forbes Custom Products. "SpeakEasy will be a valuable tool in monitoring our customer satisfaction."

About VoicePort:

VoicePort, LLC is a customizable speech recognition application provider located in Pittsford, New York. The SpeakEasy survey product provides an efficient way to collect data for any business or individual. Other VoicePort products include Password Reset, Outbound, CircPort, WebPort and the Nuance SpeechAttendant®. For more information about VoicePort, please visit http://www.voiceport.net.

About Forbes Custom Produts:

Forbes Custom Products provides custom information packaging products and documentation presentation solutions. Forbes is headquartered in Rush, NY, with offices in New Jersey, North Carolina, Illinois and Indiana. For more information about Forbes Custom Products please visit http://www.forbesproducts.com.

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ELIZABETH WITKOWSKI
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