With NetWrix Account Lockout Examiner you can forget about these endless calls of frustrated users
New York, NY (PRWEB) January 7, 2007
Research shows that almost half of IT helpdesk calls originate from users asking to reset their passwords. How much organizations spend on administrative staff just to handle account lockout issues? Loss of productivity, lots of frustrated users, huge administrative burden are just some of inevitable implications of implementing a strong password policy which is business critical to succeed today.
So, should companies just give up to user complaints or there is a better way to keep up strong security requirements and effectively resolve account lockouts at the same time? "With NetWrix Account Lockout Examiner you can forget about these endless calls of frustrated users," said Darren Moore, VP of Marketing of NetWrix, Inc. "The product handles most issues to provide fast and seamless resolution." NetWrix Account Lockout Examiner implements 3 steps targeted towards effective resolution:
Real-time Identification: Account Lockout Examiner quickly identifies locked accounts and displays them in management console. Whenever IT department encounters complaints regarding account lockout, responsible person opens Account Lockout Examiner and analyzes them. Time taken to detect the account lockout is especially important when it comes down to fulfilling SLA requirements for business critical applications that may be using service accounts. If any services start experiencing lockout issues Account Lockout Examiner will alert IT department immediately.
Discovery of the Reason: The investigation engine of Account Lockout Examiner will do its best to help IT people find out the source of account references that might be causing account lockout. IT person just clicks the button and all possible sources of account lockouts get scanned on appropriate computers. Account Lockout Examiner checks passwords saved for service accounts, persistent drive mappings, scheduled tasks, providing the best guess on what particular reference to the locked account might be causing the problem.
Proactive Resolution: Once the reason of account lockout is determined and fixed the next thing to do is to unlock the account and bring the affected services back online in a timely fashion. Account Lockout Examiner knows all about Active Directory ® topology and replication delays -- it finds the closest domain controller to unlock the account on and let services go back online as soon as possible.
Organizations should choose NetWrix Account Lockout Examiner if they look for a solution that would:
1. Detect, diagnose and resolve account lockouts in real time;
2. Decrease the number of help desk calls from users experiencing account lockouts;
3. Increase user productivity by quickly resolving account lockouts;
4. Cut down administrative costs associated with a manual resolution of account lockouts.
Licensing is based on number of users in managed Active Directory ® domains. Free evaluation is provided for interested organizations. For more information, please visit the following URL: http://www.netwrix.com/account_lockout_examiner.html
About NetWrix, Inc.
NetWrix is a provider of IT infrastructure management solutions for corporate networks. Our solutions take the cost and complexity out of infrastructure management for customers worldwide. We have a long term plan to become a major provider in this area of IT industry.
Active Directory ® is a trademark of Microsoft Corporation. All other trademarks mentioned here are trademarks of their respective owners.