Weston, FL and Toronto, ON (PRWEB) January 10, 2007
To help call centers prepare for a successful implementation of a Customer Satisfaction IVR survey strategy, and increase completion rates, Datatel is offering a Free Guide titled "A Quick Guide to IVR Customer Satisfaction Surveys - For Call Centers." This guide is based in the experience from deploying 100 of Customer Satisfaction IVR surveys. Includes script templates, question examples, interactive Ask the Expert and periodic updates.
Researchers, project managers, customer service managers, can reprint and use as part of their project planning.
Items addressed in the guide include:
- Numerous question samples
- Writing an IVR survey script
- Maximizing completion rates
"A Quick Guide to IVR Customer Satisfaction Surveys For Call Centers" is free and available for download at: http://www.datatel-systems.com/whitepapers/IVR_CSI_Request.htm
As a full service IVR hosted solution, Datatel delivers all the resources and services necessary to successfully execute and manage IVR Surveys. On time, on budget, higher response rates, flexibility, real-time results and 100 percent customer satisfaction are the driving forces behind Datatel's TeleSurvey services.
To ensure the success of your IVR survey program, Datatel offers an integrated service approach that can be tailored to meet your specific business objectives. In working with Datatel, our clients have the accessibility they need to successfully implement and operate an IVR survey strategy.
With over 12 years of experience and hundreds of surveys under management, Datatel offers the most complete solution in the market -- for organizations with no time to experiment. We understand how important it is to have a partner you can count on, that's why we're there for you every step of the way, ensuring the success of your IVR survey initiatives.