Dallas (PRWEB) January 10, 2007
NTRglobal, a provider of highly secure remote support and access software, today announced that its NTRsupport product now offers simultaneous remote control and support sessions for computers running the Mac OS, Windows or Linux operating systems.
NTRsupport is one of the fastest, easiest and most secure on-demand remote support solutions on the market. The software allows support professionals to create an immediate and secure connection between the support agent's computer and a user's PC or Mac, so the support staff can actually see what's on the user's screen in real time. This approach to providing IT support saves time and travel, and improves the customer service experience by delivering instant, personalized help. More than 7,500 companies around the world are already benefiting from NTRsupport. NTRsupport is immediately available for a free, 15-day evaluation at http://www.ntrsupport.com.
With NTRsupport, companies are able to solve the vast majority of their internal or external customers' technical support issues remotely, regardless of their operating system. The software-as-a-service (SaaS) model allows all support operations to be 100 percent Web-based, removing the need for pre-installation and requiring only a Web browser and Internet connection. The platform is available to more than 10,000 NTRsupport operators who already use the product.
"The expanded cross-platform capability complements NTRsupport's high level of flexibility, providing customers with a powerful solution that can be adapted to any user platform," said Andre Angel, president and CEO of NTRglobal North America.
NTRglobal is able to deliver this level of cross-platform support because of NTRsupport's compatibility with Firefox, the second most widely-used Web browser and the only browser guaranteed to be fully compatible with Mac OS, Windows and Linux. NTRsupport is also fully compatible with both Intel- and PowerPC-based Macs.
NTR Labs, the research arm of NTRglobal, is working to extend the cross-platform capabilities of NTRsupport with the addition of supplementary support functionality, such as VoIP telephony, videoconferencing and an installable remote control (IRC) function. These additions will permit an unattended computer to be controlled remotely without user intervention.
NTRsupport is a remote support and control tool that allows access to computers through the Internet. It enables existing customer service to be more efficient, both in companies and public organizations. Support operators can directly solve remote technical problems by connecting to the remote computer and taking remote control of its desktop. NTRsupport provides remote technical support to companies' internal customers and external customers.
NTRsupport is a software-as-a-service (SaaS) solution. It does not require installation, servers, databases or personnel to maintain it. NTRglobal, through its global network of platforms and datacenters, guarantees that NTRsupport is available, responsive and up-to-date. With this service delivery model, NTRsupport offers its customers a quick and easy implementation and a rapid return on investment.
NTRglobal is a leading global software company that empowers users with easy-to-use, complete and secure remote control and support solutions. The company's software, available in on-demand and licensed models, helps businesses of all sizes better communicate and collaborate despite physical boundaries. Founded in 2000, NTRglobal has more than 7,500 customers worldwide and serves users in the automotive, consumer electronics, financial services, healthcare, manufacturing, retail and technology industries. NTRglobal North America, headquartered in Dallas, can be reached via e-mail or by phone at (866) 459-2543. For more information, please visit http://www.ntrglobal.com.
The Hoffman Agency for NTRglobal
Tel: (303) 327-5461