VCG's StaffSuite Provides Growing Firm with Productivity Gains

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Debbie's Staffing reduces payroll/billing processing time by 75 percent.

Debbie's Staffing, a North Carolina-based staffing company with 18 offices in eight states, has rapidly expanded its operations by steadfastly focusing on 'service first,' but supporting this operating philosophy required considerable extra effort. For Debbie's Staffing, the answer was to replace their legacy software and find a staffing solution that enabled them to consistently deliver better service so that they could build strong partnerships with their clients.

After evaluating several alternatives, Debbie's Staffing implemented VCG's StaffSuite, ® a fully integrated staffing software solution with proven Customer Relationship Management (CRM) capabilities to automate manual processes and data management throughout the company. Implementing StaffSuite resulted in higher individual productivity and capacity, according to Heinz Little, President of Debbie's Staffing. With this increased productivity, StaffSuite has helped Debbie's move toward the goal of dominating the markets they serve.

One of the most important aspects of customer service delivery is the effectiveness of a staffing firm's back office activities. Handling payroll and billing with speed and accuracy, while reducing internal effort, not only improves customer service, it dramatically reduces the cost of that service delivery.

"Since implementing StaffSuite, we have reduced payroll and billing processing time by 75 percent with less staff while adding new offices and nearly doubling our revenue," said Angel Lane, Vice President of Debbie's Staffing.

Besides StaffSuite's strong back office functionality, Debbie's management team was also impressed by StaffSuite's front office capabilities including its robust document management system that enables virtually any electronic document to be associated with customers, candidates or employees. This reduces or eliminates much of the 'paper trail' that can slow service delivery effectiveness. What's more, the hundreds of customized reports that StaffSuite can deliver allows Debbie's to proactively manage its accounts and future staffing plans.

"Our customers must view us as state of the art. In an increasingly competitive industry, we must be creative in providing our customers the service they demand. We are not a cookie cutter business," said Little.

Additionally, StaffSuite and the StaffSuite WorldLink® module have helped Debbie's employees reduce the amount of data entry and administrative tasks by 60 percent. Debbie's Web site now acts as a dynamic online job board - Debbie's Staffing coordinators can easily post jobs online in real-time, where applicants can then search and apply for the appropriate job.

Further, Debbie's clients can enter job orders online and the orders are instantly entered into StaffSuite for follow-up action. All of this functionality is available for both employees and clients 365x24x7.

"VCG's knowledge of the staffing industry and its staff's exposure to the industry enables them to build a better application. Along with this experience, we received a lot of positive feedback about StaffSuite and VCG's business integrity," said Lane.

VCG's thirty-plus years of industry experience carries with it a focus on customer service, just like Debbie's Staffing. In fact, VCG's customers have rated its service and support as "Excellent" in independent surveys.

"VCG has been a very good business partner on a long-term basis. We appreciate that they are aware of trends within the staffing industry and changes in employment law and policy," said Lane.

Little adds, "StaffSuite makes us more efficient and productive - giving us the competitive edge with our clients. Our clients judge us by our ability to deliver results and VCG understands this."

Founded by its CEO, Debbie Little, in 1986, Debbie's Staffing celebrated its 20th anniversary in 2006 and it is clear that they are on track for more success through superior service, continued market expansion and staffing software technology that supports their goals.

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ASHLEY JONES
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