Parkland Managers Tout Benefits of CTRM; Radiology Management Article Says it Raises Bar for Safety, Productivity

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Critical test result management (CTRM) raises the bar for patient safety and staff productivity, according to the directors of Performance Improvement and radiology at Parkland Health and Hospital System in Dallas. Writing in the November/December 2006 issue of Radiology Management, a professional journal, Julia Napper, director of Performance Improvement, and her husband, Terry Napper, director of Radiology at Parkland, say the process of implementing CTRM forces a hospital to address important patient care and work flow issues -- all to the benefit of patients and the institution.

Critical test result management (CTRM) raises the bar for patient safety and staff productivity, according to the directors of Performance Improvement and radiology at Parkland Health and Hospital System in Dallas.

Writing in the November/December 2006 issue of Radiology Management, a professional journal, Julia Napper, director of Performance Improvement, and her husband, Terry Napper, director of Radiology at Parkland, say the process of implementing CTRM forces a hospital to address important patient care and work flow issues -- all to the benefit of patients and the institution.

"Of course, there is a learning curve in implementing CTRM," the authors said, "but it is surprisingly easy, if all the necessary planning and preparation are done. The result is well worth the effort. Parkland now knows whether its patients are at risk from persistent communication problems. And if they are, the hospital can take corrective action quickly.

"CTRM technology did not even exist until 2-3 years ago. Now that it is here, it will likely become standard practice for hospitals everywhere."

Parkland uses Veriphy, the CTRM solution developed by Vocada, Inc. The user-friendly, hosted system enables diagnostic clinicians to report unexpected or critical patient findings to the appropriate ordering clinician quickly and with verified receipt. The system also provides complete documentation of the communication process, automates compliance with legal and professional standards for medical communications, and stores the original voice communication in a searchable archive for years.

The complete text of the Radiology Management article is available at the Vocada web site, http://www.vocada.com/news.asp .

Vocada, Inc.

Vocada's Veriphy critical test result management solution is the only enterprise solution for communicating critical test results from hospital diagnostic departments to ordering clinicians. Using a patented, hosted system, Veriphy automates and verifies communication of critical test results in a real-time, assured and trackable solution, simultaneously enhancing patient safety and boosting physician productivity. The privately held, Dallas-based company was founded by brothers Peter and Thomas White, who were previously involved with other innovative and successful technology ventures. The company introduced its first product, VoiceLink™, predecessor to Veriphy, in 2004. For more information, visit http://www.vocada.com .

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GREGORY GRAZE
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