ATLANTA, GA (PRWEB) January 17, 2007
Are your employees truly engaged in what they do? Are your customers loyal? Do you have the leadership skills necessary to create a customer-focused, profit-driven culture?
Roger H. Nunley, Managing Director of the Customer Care Institute (CCI), says that even a single "No" answer means you - and your business - are trailing your competitors by failing to develop Customer Care savvy.
Nunley continued, "When capably managed, Customer Care prevents losses and actually brings dollars in the door, creating a double cash incentive for an aggressive program. Successful organizations recognize this reality, act on it and profit from it."
To assist managers with maximizing their organizations' Customer Care opportunities, CCI will present its Customer Care Manager Certification Course on five occasions in 2007:
- Santa Clara, CA - January 29-30
- Atlanta, GA - March 19-20
- Chicago, IL - June 11-12
- Boston, MA - September 17-18
- Atlanta, GA - November 5-6
The course is based on The Five Pillars of Customer Care: Culture, People, Processes, Technology and Customers. Participants will come away with the latest information on Customer Care issues, trends, strategies and solutions. They'll return to the workplace prepared to implement efficient processes - processes which support the smooth, successful delivery of Customer Care.
Those who earn Certification are equipped to assume leading roles in their organizations' Customer Care efforts. "They'll be able to head off or resolve problems while creating and sustaining employee engagement, customer loyalty and profits," says Nunley.
For more information or to register for the course, visit http://www.customercare.com or call (404) 352-9291.