Evergreen Systems Announces the Offering of ITIL Awareness Training

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Evergreen Systems today announced that it would offer ITIL awareness training. ITIL awareness training offers IT professionals a broad yet detailed enough overview of all ITIL practices areas that they can begin to pinpoint their business drivers for ITIL initiatives. The class 'surveys' each ITIL discipline and drills down in sufficient detail to give participants enough information to begin to assess their 'ITIL maturity' in each area and even establish Key Performance Indicators in ITIL areas that include both Service Delivery and Service Support. The class will address some history and critical analysis of ITIL and the ITIL model, as well as its strengths and weaknesses.

Evergreen Systems (http://www.evergreensys.com) today announced that it would offer ITIL awareness training. ITIL awareness training offers IT professionals a broad yet detailed enough overview of all ITIL practices areas that they can begin to pinpoint their business drivers for ITIL initiatives. The class 'surveys' each ITIL discipline and drills down in sufficient detail to give participants enough information to begin to assess their 'ITIL maturity' in each area and even establish Key Performance Indicators in ITIL areas that include both Service Delivery and Service Support. The class will address some history and critical analysis of ITIL and the ITIL model, as well as its strengths and weaknesses. Each of the 10 core ITIL processes will be covered in some detail, including Configuration Management, Change Management, Release Management, Service Desk, Service Level Management, Capacity Management, Availability Management, Business Continuity Management and Financial Management.

Evergreen's ITIL Awareness Training distinguishes itself from other ITIL trainings by being practical, business focused, convenient (delivered on-site), ITIL best practice-driven, cost effective (under $5,000), applied to the client's environment, interactive and business-focused. The Evergreen training also lays the foundation for clients to then understand and execute an ITIL 'maturity assessment' and develop a quantifiable 'business case' for ITIL initiatives. All classes are delivered by ITIL consulting practitioners, not trainers, and stress cross functional solutions to IT processes that are spread across multiple departmental 'silos'.

The training covers the following areas for each of the 10 core ITIL processes, in a half day class:

ITIL Model Applied to Core Process

  • Introduction to Core Process
  • Objectives of Core Process
  • Process Positioned as part of all 10 Core Processes
  • Activities of Core Process
  • Process Control of Core Process
  • Critical Success Factors, Bottlenecks, Possible Problems
  • Case Studies
  • Take-Away Insights
  • ITIL 'Simulation' in Client Organization

Participants each receive presentation notes and an itSMF Service Management Pocket Guide as part of the training.

Download Evergreen's white paper on ITIL Awareness Training at the link below:

ITIL Awareness Training

About Evergreen Systems

Evergreen Systems is a highly specialized technology consulting firm focused on helping firms maximize the value of IT to their businesses. Evergreen specializes in ITIL (Information Technology Infrastructure Library) business case development and consulting and offers services that include Service Catalog development, Change Management consulting, Configuration Management Database (CMDB) development and Asset Management. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today's major business challenges, including making ITIL and COBIT operable; understanding and organizing IT assets for better planning and execution; developing automated, streamlined compliance processes; and maximizing benefit through change, configuration and asset management. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.

Contact:

Amy Mergler

Evergreen Systems, Inc.

571-262-0977

http://www.evergreensys.com

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Amy Mergler