Melville, NY (PRWEB) January 24, 2007
CosmoCom, the global leader in Unified Customer Communications, has been recognized by two leading industry publications for outstanding development of its CosmoCall Universe version 5.0 contact center platform. Internet Telephony and Customer Inter@ction Solutions each awarded their Product of the Year title to CosmoCom's CosmoCall Universe version 5.0, dubbed the Unified Customer Communications (UCC) release for its enhanced support of key elements of UCC. Editors selected the UCC platform for its ability to provide quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use it.
"We appreciate these outstanding industry awards that recognize CosmoCom's achievement in delivering a Unified Customer Communication platform capable of reaching every part of an organization," said Ari Sonesh, CosmoCom CEO and Chairman.
Internet Telephony and Customer Inter@ction Solutions are published by Technology Marketing Corporation (TMC). TMC Executive Group Publisher Nadji Tehrani said, "CosmoCom has proven they are committed to quality and excellence while addressing real needs in the marketplace. We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."
The Product of the Year Award winners for 2006 will be featured in the February 2007 issue of Internet Telephony and the January and February 2007 issues of Customer Inter@ction Solutions.
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by consolidating many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit http://www.cosmocom.com.
Communication Strategy Group for CosmoCom