NAPLES, FL (PRWEB) January 23, 2007
TimeHighway.com today announced the release of a new version of its real-time online scheduling solution, currently installed in over a hundred dealerships. The newest version includes several features that improve functionality and the user experience including text messaging, new color, look and layout of screens, loyalty point tracking, improved appointment depth flexibility and a description of services available to customers.
Key new features include:
- Text Messaging: Customers can now add this increasingly popular communication medium to
their profile when they sign up on the dealer's website. Appointment reminders and other
communications about vehicle service can then be sent via text.
Description of services available to customer: Customers can simply move mouse over service
option and it will expand with a full description. This option can also be used to offer other
services that would benefit the customer for their current vehicle service; in the manner of an
online service menu.
- Ability to send specific emails for status changes: Dealerships can now automatically notify
customers of such items as when special order parts arrive; helping to reduce parts
- Ability to track loyalty points: This feature tracks any loyalty points a customer accumulates for
sales and service.
- Ability to set up appointment depth at any time interval: Enables the dealership to better schedule
customers by work load and provides the dealership with superior control over how they
schedule and dispatch their services.
- Services Added for Internal Dealership View: Most service customers are not very savvy
about repairs and vehicle options and so some service options are not offered on the website
so as not to confuse the consumer. However, these services are able to be scheduled by the
dealership, where they have a greater understanding of the services. They can be explained to
the customer and scheduled when the customer calls.
- New color/look/layout of screens: The layout has been revamped to make it more pleasing to
view and easier to navigate, with a better flow.
"Many dealerships do not offer the convenience of online service appointment scheduling to their customers but merely a request for appointment that has to be followed-up by phone or email. Convenience is vital to today's car owner and any competitive dealership would be wise to supply a full service online experience. With the new features we have recently added, not only does TimeHighway.com automate the entire process online, but we provide an ever richer experience for the dealership customer," said Karen Dillon, TimeHighway.com President.
TimeHighway.com replaces telephone-based scheduling with Internet technology that enhances the effectiveness and customer satisfaction of the dealership. By scheduling appointments directly through the dealer website, customers make confirmed appointments instantly without call-backs.
TimeHighway.com puts the service department's schedule on the dealership website, making it possible to schedule appointments 24 hours a day, 7 days a week, from anywhere. All appointments are scheduled on the website through TimeHighway.com - both by the dealership and customers. When customers access the dealer website, they select their services, choose from the available appointment times and make their appointment. It is simple, effective, and opens a whole new world for the dealership's customer, creating an electronic "link" for communications never before possible.
TimeHighway.com will showcase the latest version of its online service appointment scheduling solution at Nada's 90th Annual Convention and Exposition in Las Vegas, Nevada, February 3-6 at booth 5626N. For more information visit http://www.TimeHighway.com, email or call Karen Dillon at 239-593-4620.
TimeHighway.com was specifically developed for the retail automobile industry by retail automobile experts.
Many dealerships rely on the telephone for their customers to call and book an appointment. The concept behind TimeHighway.com© is to replace or enhance this telephone-based process with Internet technologies to improve the effectiveness and availability of booking appointments and offer new advertising and communication channels for dealerships and their customers. This is not an appointment request form; this is the premier real-time, online service scheduling system that is customizable to current dealership processes.
As soon as the dealership's customer schedules their service appointment, they will receive a confirmation e-mail that the appointment was made. In addition, the customer will receive a reminder notification via e-mail prior to their scheduled appointment. This will allow the Service Department to spend more quality time with the customers, thus increasing the dollars per R.O., and increasing Service Department CSI and retention.
For more information contact Karen Dillon at office: 239-593-4620 cell: 239-438-5359 or by email, visit the website at http://www.timehighway.com.
Carter West Public Relations