Suzuki Selects NTRsupport for Supporting its Dealers

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Suzuki has selected NTRsupport for providing on-demand remote support to its Spanish network of dealers and points of sale.

NTRglobal (http://www.ntrglobal.com), the global technology-company specializing in the creation and implementation of innovative on-demand remote access, management and support solutions, has added the automobile manufacture Suzuki to its client list, through its subsidiary Suzuki Ibérica. Suzuki has selected NTRsupport for providing on-demand remote support to its Spanish network of dealers and points of sale.

"We didn't even know that products such as NTRsupport existed, and when we saw it working we were immediately convinced," said Ángel Pulido, IT&C Manager of Suzuki Ibérica. The company has an Intranet used by both its dealers and points of sale for administrative management with corporate. Suzuki Ibérica has 80 dealers and 300 points of sale and the remote resolution of technical problems is key to its effective operation. "The possibility of seeing the desktop remotely without the need to travel not only accelerates our resolution of the problem, but also avoids expensive on-site IT visits," added Pulido.

"We're truly satisfied with the progress that NTRsupport has made this year and the addition of Suzuki to our client list only confirms that we're implementing the right product strategy," commented Lluís Font, President of NTRglobal. We're working on expanding our worldwide presence and, without doubt, client additions such as Suzuki gives us renewed motivation to achieve that goal."

NTRsupport is one of the fastest, easiest and most secure on-demand remote support solutions on the market. The software allows support professionals to create an immediate and secure connection between the support agent's computer and a user's PC or Mac, so the support staff can actually see what's on the user's screen in real time. This approach to providing IT support saves time and travel, and improves the customer service experience by delivering instant, personalized help. More than 7,500 companies around the world are already benefiting from NTRsupport.

NTRsupport as a software-as-a-service (SaaS) solution, meaning that not only is there no no software pre-installation required but also that the companies that use it need dedicate neither resources (for example, servers, operating systems, databases or networks) nor personnel to keeping it running and up-to-date. NTRglobal, through its global network of platforms and datacenters, has the responsibility for guaranteeing that NTRsupport is available, responsive and up-to-date, and, with this service-delivery model, NTRsupport is comparable to other business applications such as telephony, ADSL or electricity -- offering its customers both a quick-and-easy implementation and a rapid return-on-investment.

About NTRglobal

NTRglobal is a leading global software company that empowers users with easy-to-use, complete, and secure remote control and support solutions. The company's software, available in on-demand and licensed models, helps businesses of all sizes better communicate and collaborate despite physical boundaries. Founded in 2000, NTRglobal has more than 7,500 customers worldwide and serves users in the automotive, consumer electronics, financial services, healthcare, manufacturing, retail, and technology industries. NTRglobal North America, headquartered in Dallas, can be reached by phone at 1-866 459-2543. For more information please visit http://www.ntrglobal.com.

For more information, please contact:

Julia Sinykin

The Hoffman Agency for NTRglobal

Tel: (303) 327-5461

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TOM PATTERSON
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