Charlotte, NC (PRWEB) January 25, 2007
MobileHWY, the leading provider of mobile workforce solutions for government agencies, builders, and contractors, announced today that Lake County Florida has implemented its Mobile INSPECTOR™ field automation solution. The Building Services Division deployed the mobile workforce solution to eliminate paper-based processes, enhance customer service, and improve overall efficiency.
With the explosion of new home construction in Central Florida, the Lake County Building Services Division estimates that community growth has increased by close to 50%. The Building Services Division now processes upwards of 450 to 500 building inspections per day. With the increased demand, Lake County hired additional personnel and then looked to MobileHWY to help improve efficiency through the introduction of their innovative mobile workforce solution.
Lake County had already automated inspection request channels via the phone (IVR) and internet, but work load balancing and scheduling was still completed with paper. In the past, inspectors would come into the office each morning to pick-up a print out of their daily itineraries. They would then trade inspections with other inspectors to maximize their itineraries and routes. After they completed their itinerary by hand, they would perform their inspections and either submit their inspection results in batches through the AIRS phone system or return to the office at the end of the day to enter inspection results into the Lake County Permit & Inspection (P&I) System. Once these results were entered into the P&I system, they were then made available to the building community.
Lake County worked with MobileHWY to implement a mobile solution for their inspectors that would streamline the overall inspection process. County inspectors were equipped with BlackBerries® and MobileHWY's Mobile INSPECTOR™ application. The BlackBerry® became their phone, Direct Connect® service, and inspection resulting device all in one. Dale Greiner, Building Services Division Director states, "we wanted to provide our inspectors with an easy to use, inexpensive device that would allow them to complete their daily tasks in one place without carrying a cumbersome laptop to construction sites. With the addition of the Mobile INSPECTOR™ application to the BlackBerry®, inspectors can now lookup inspection and contractor history, create new inspections in the field, and pass or fail inspections all through a few key strokes or clicks on the BlackBerry®. This greatly increases their daily efficiency and ability to service our customers."
Rob Cummings, President of MobileHWY, reiterated Dale's commitment to providing better customer service. "MobileHWY's workforce solutions are designed to automate manual processes, provide real-time access to data, and increase overall efficiency. Lake County inspectors were able to realize these benefits within their first week of using the application. This has naturally increased their level of service to the contractors, builders, and residents of Lake County."
MobileHWY and Lake County plan to further automate the builders and contractors that work in the County. Mobile CONTRACTOR™, MobileHWY's field automation application that can run on a mobile phone, laptop, or BlackBerry® is available for builders and contractors working in the area. For more information on Mobile CONTRACTOR™, visit MobileHWY's Mobile Contractor™ product website at http://www.mobilehwy.com/Products/MobileContractor/Mobile_Contractor_Summary.html.
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