Royal United Hospital Reports Faster Report Turnaround and Improved Service Levels with WinScribe Digital Dictation

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Both the Histopathology and Radiology departments work under intense pressure on a day-to-day basis, running to tight deadlines in stressful situations. Due to the nature of the work, it is crucial that all reporting is undertaken as efficiently and accurately as possible; cancer reports for example, need to be turned around in 24 hours.

Since installing WinScribe Digital Dictation software, the Royal United Hospital, Bath reports improved report turnaround time and increased staff productivity.

Both the Histopathology and Radiology departments work under intense pressure on a day-to-day basis, running to tight deadlines in stressful situations. Due to the nature of the work, it is crucial that all reporting is undertaken as efficiently and accurately as possible; cancer reports for example, need to be turned around in 24 hours.

With an increase in the volume of work from 200,000 reports to 220,000 per annum and substantial backlog reductions, it is estimated that the WinScribe solution has contributed to a 10% increase in productivity, as well as a 10-15% increase in reporting efficiency and 5-10% increase in secretarial efficiency due to greater clarity of dictation and fewer interruptions. Turnaround targets are being met as well as essential 24/7 working requirements.

With WinScribe reports are available faster and on screen at outpatient consultation resulting in immediate diagnosis being given person to person. With the rapid turnaround of biopsies the patients can be booked in for outpatient slots earlier enabling the 2 week cancer diagnosis to be met.

Not only is WinScribe enabling RUH to turn reports around more quickly than when it relied on old tape systems, there has been no need to employ more full/part time secretaries as they are working more efficiently, despite an increased workload.

Lucinda Payne Johns, Laboratory Manager commented:

"The WinScribe digital dictation software seemed simple to use and certainly looked as if it would save the department a considerable amount of time and money. Our main concern is providing the best possible service to our patients whether directly or indirectly. Being able to transcribe quickly and efficiently means that we can provide our results in a significantly reduced time frame."

The benefits to the Radiology and Histopathology departments have been so significant that it is now anticipated that the solution will be rolled-out as an enterprise-wide solution to the rest of the hospital.

About WinScribe

WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. First developed in 1995, WinScribe has offices in the USA, UK, New Zealand and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 300,000 users worldwide. WinScribe is fully customisable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government sectors. http://www.winscribe.com

http://www.winscribedictation.co.uk/uknews/2007/24Jan07.asp

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Chris Geoffrey
WinScribe Inc
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