New Fathom Service Delivers Lifecycle Support for Applied Global Technologies' Customers

Fathom integrates with AGT's Managed IP video services.

Rockledge, FL (PRWEB) January 26, 2007 -- Applied Global Technologies, the leader in collaboration managed video services, announces newly enhanced lifecycle support for its managed video customers. This new level of service offers customers continuous monitoring and reporting of their IP video network's key parameters, resulting in higher connection rates and improved video quality.

The service includes:

·         IP Video network analysis

·         New site certification/analysis

·         Endpoint Monitoring/Management

·         On-going IP Video troubleshooting

·         Periodic IP Video network baseline testing

·         IP Video network SLA enforcement

·         Reporting/Statistics

Coming off a year of record sales, the FATHOM™ technology now offers a level of lifecycle support previously unavailable in the marketplace. While FATHOM™ continues to drive AGT services associated with migration to IP video and the resolution of current video conferencing failures, the new application provides a higher level of IP video managed services.

"After overwhelming success in fixing video quality issues in 2006, we quickly realized that we needed a service offering that addressed the on-going lifecycle support of the network," stated Mark Cray, Director of Conference-Ready Managed Services, Applied Global Technologies. "It wasn't enough to just fix the network. Our customers were asking for us to be there to manage the lifecycle of their video network. With FATHOM™, we can do it more efficiently - which saves customers money."

This new solution is managed by AGT's IP Video Network Team. It includes support from AGT's Video Operations Center.

About Applied Global Technologies®

            Applied Global Technologies® is an award winning innovator of communication technologies and solutions that dramatically improve daily workplace conferencing and collaboration processes. As IP experts, AGT offers conference-ready managed video services, mobile and fixed communication systems and on-demand applications.

            AGT offers ON DEMAND video conferencing, presentation, recording and streaming services featuring VIDEO PRESENTERTM and VIDEO EVENTS TM. Supplemental solutions include engineering and A/V integration, IP video migration and analysis using FATHOMTM, and billing and utilization management software with NEXUS c/RTM.

            In addition to its work in the commercial marketplace, the fourteen-year old private corporation provides conferencing solutions to the Pentagon, branches of the US Military and civilian agencies, as well as numerous federal and state government facilities. The Company's continued advancement in communications is being felt around the world. The company is listed among the fastest growing private companies in America (Inc 500) for the second consecutive year and was recently honored with the Frost & Sullivan Award for Technology Innovation.

            AGT partners with those companies that bring value to its customers. Applied Global's current partners include: ACT Teleconferencing, Anteon, ATAlliance, Bell South, Cisco, EDS, Global Crossing, Glowpoint, Infonet, Lockheed, MiCTA, Polycom, SAIC, SkyPort, Sony, Sprint, SRA and VCON.

            Applied Global Technologies' international headquarters is located in Rockledge, FL. Its Research & Development operation is based in metro Atlanta, and field support offices are located in Dallas, Durham (CT), Honolulu, Okinawa, Ottawa, Phoenix, Seattle, San Diego, Virginia Beach, and Washington, DC.

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