Denver, CO (PRWEB) January 25, 2007
Digisoft (a TouchStar Software company) today announces the release of new version upgrades for its award winning call center software: Telescript 6.0 and eTelescript Release 33.
Digisoft (a TouchStar Software company) is a leading global provider of call center solutions, CRM applications and call transaction management systems. eTelescript is a browser-based version of Telescript that provides clients with an internet-based call center capable of connecting agents anywhere in the world.
eTelescript Release 33 is compatible with the latest Microsoft technology including Internet Explorer 7 and SQL Server 2005. Digisoft clients will benefit from the new release with improved script testing options, additional control over data, remote printing options, and easier ways to create and manage appointment scheduling with external offices and sales representatives.
Digisoft is releasing its 6.0 upgrade of its Telescript product in January 2007. The newest version was developed based on feedback from Digisoft clients. The new version provides greater performance with restructured licensing, and an updated platform using Microsoft .NET. Many limitations from prior versions have been removed. Telescript 6.0 can be integrated with eTelescript to enable local and remote agents. V.6.0 supports Crystal 11, and the new version also offers the feature of mail merge emails to be generated and distributed through the server, eliminating the need to install and configure Microsoft Office components on individual workstations.
"Digisoft's newest release of eTelescript and Telescript form the foundation for all customers who want to expand their call centers beyond the "brick and mortar." Geography is no longer a barrier to accessing the best labor force. With these releases, call center managers can tap into the best agents all over the world, while maintaining centralized control at lower administrative costs," states Norma Mozeé, Director of Digisoft Sales.
Telescript 6.0 and eTelescript Release 33 provide timely and competitive solutions for current and potential Digisoft clients looking for robust scripting software. Both products offer innovative technology and reliability that transfers into direct revenue growth for call center business owners. Digisoft's products address the reality that many consumers rely on the web as a means to communicate both internally and with outside contacts. Digisoft's integrated software solutions utilizing telephony and live web page interaction exemplifies the company's commitment to client success in the competitive call center market.
eTelescript was presented with the 2005 CIS Technology Excellence award for CRM Excellence by Customer [email protected] Solutions Magazine. The magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. The products and services they judge have gone the extra mile to help improve both the customer experience and the ROI for companies that use them.*
Since 1983, Digisoft has been a leading global provider of contact center solutions including: telemarketing software, CRM applications, and call transaction management systems; focusing on maximizing the effectiveness of live telephone transactions. Digisoft was acquired by TouchStar Software in 2005. TouchStar is headquartered in Denver, CO, and has offices in New York, NY; Davenport, IA; Manchester, England; Manila, Philippines; Mumbai, India; and Durban, South Africa. TouchStar strongly believes in its Core Value: "A client gives us a gift of trust. We return that gift by serving them with integrity, passion, relentless effort, and sound processes."
Christina Whitfield, Marketing Manager