TeamDynamix Adds Help Desk Ticketing Module to V4.0 Suite of Project Management Software

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TeamDynamix has announced the addition of a first-of-its-kind help desk ticketing module to its V4.0 suite of project tracking software for mid-sized companies. The ticketing module is noteworthy in that it seamlessly integrates into the entire V4.0 project management system, providing essential reports on resource allocation, capacity and cost to resource managers and executives.

TeamDynamix, a growing name in Web-based project management solutions, announced the addition of a powerful help desk ticketing module, TDTicketing, to its V4.0 suite of project tracking software for mid-sized companies.

TDTicketing (http://www.teamdynamix.com/CollaborationProducts/TDTicketingProduct.aspx) is notable as the only software of its type that can completely integrate into a comprehensive project management software system. All data generated within the ticketing module rolls up to executive reporting and resource reporting, providing critical insight into a company's true resource allocation, capacity and cost of doing business.

Full integration capability also enables easy escalation of a ticket item into a project in the TeamDynamix acclaimed V4.0 project management and collaboration software (http://www.teamdynamix.com/CollaborationProducts/Products.aspx).    

In and of itself, TDTicketing functions as a comprehensive, remarkably easy-to-use ticket management system that can aid a company's help desk in achieving maximum efficiency and increasing customer satisfaction. It provides a reliable, smooth process for generating tickets (including end-user remote generation) and routing them through assignment, resolution and approval. Along the way, the system lays a visible audit trail of steps taken for resolution and ensures that proper approval processes are followed.

TeamDynamix (http://www.teamdynamix.com) has built a number of significant features into TDTicketing to enhance its value to companies and their customers. First, the module includes a versatile entry form, with custom fields for a deeper description of the problem (beyond ticket type, deadline, etc.). The person generating the ticket also can attach documents and e-mails to provide as complete a picture of the issue as possible.

Additionally, TDTicketing enables the person who allocates resources to the ticket to create time and budget estimates to measure performance. Comparison against actual time provides insight into estimating accuracy for improved resource utilization. Further, the ticket can be divided into tasks for enhanced resource management and more detailed tracking.

Advanced notification and alerting tools enable streamlined communication and collaboration throughout the resolution process. Progress updates are e-mailed to end users and stakeholders.

The value of TDTicketing does not end with ticket resolution and approval. All ticketing data is available to build meaningful reports on resource capacity, cost of ticket resolution, resolution duration, number of tickets generated per month and more. Users can establish and save detailed searching criteria to follow a company's ticketing trends over time. Such reports can give executive teams and resource managers the information they need to make critical decisions regarding resources, budgeting and operations.

"TDTicketing stands alone both in ease of use and reporting power to executive teams at mid-size companies," said TeamDynamix partner Andrew Graf. "It extends the power of the V4.0 suite of project management solutions to the ticketing help desk, bringing the same level of collaboration, communication and reporting capabilities available for project management. We are proud to introduce this important addition to our suite of project management software."

TDTicketing is the latest of more than a dozen modules comprising the TeamDynamix suite of project tracking solutions. The cornerstone of the suite is TDNext V4.0 project management and collaboration software. The suite also provides portfolio analysis and management, IT governance, time and expense tracking, sales opportunity management and knowledge management.

About TeamDynamix

Established in 2001, TeamDynamix is a fast-growing software company that produces Web-based project management solutions for mid-sized companies across the U.S. The company's V4.0 suite of project tracking software provides the work tools and environment necessary for successful project collaboration and delivery in addition to project portfolio management and planning, IT governance, sales opportunity management, time and expense tracking and knowledge management. TeamDynamix is based in Columbus, Ohio.

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Jeanne Tranter
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