White Paper Focuses on Intelligent Call Center Equipment Choices

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A new white paper available on, a top online resource for business-to-business solutions, provides timely value to professionals looking for customer relationship management (CRM) and telephony resources. The new white paper details how businesses can maximize their call center investment and cut costs through better call handling. The white paper also highlights improving customer satisfaction and trust and provides actionable items for business professionals in CRM and telephony.'s new white paper, entitled "Getting the Most from Your Call Center Investment," highlights the importance of planning and scalability in call center equipment and provides a case study on Johnson Controls, Inc. (JCI). The case study describes how JCI switched to a new office phone system using voice over Internet protocol (VoIP) and was thereby able to save a considerable amount of time in call handling as well as improve sales productivity. This white paper further reinforces as the go-to resource for those seeking more information about call center equipment, CRM tools and IP telephony (

In a study of more than 240 call centers with a minimum of 50 agents, Benchmark Portal learned that 100 percent of those companies using all-in-one integrated solutions were able to add on to their system without significant issues. Of the respondents using an all-in-one solution, 86 percent did not even consider a multi-point solution. Of the reasons given were that multi-point solutions were harder to administer, less scalable and support for integrated solutions is easier and less costly. These are some of the issues helps address.

Business professionals are looking for the right office phone systems and have questions about VoIP and IP telephony. serves as an online resource center connecting businesses with cutting edge solutions in both CRM and telephony. The new white paper on provides answers on increasing overall staff performance and emphasizes the importance of outlining goals and forecasting growth. To find out more visit: has done exhaustive research to identify the most respected and cutting-edge companies in CRM and telephony. This one-stop approach saves business professionals valuable time and money finding the business solutions they need.


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