Dallas, TX (PRWEB) March 5, 2007
Aastra announces a new hosted call center service offering designed for small to medium businesses. CVCC Express™ includes the most important incoming call center features of our flagship service, Centergy® Virtual Contact Center, including automated call routing, announcements, skills-based routing, real-time reporting and historical performance tracking. The product is entirely web-based, including training and provisioning, allowing agents to work from anywhere with only a phone and Internet connection. CVCC Express™ is available with no upfront cost and no monthly service charge.
"Excellent customer service should not be something only large companies can afford," said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. "Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes." Our FREE Hosted Service offering is ideal for small to medium businesses and for small call centers within larger organizations that prefer not to invest their resources in a premises-based call center. This solution will support an unlimited number of agents and supervisors and, because the service is hosted, there is no hardware, software or infrastructure to purchase. For more information on CVCC Express visit http://www.aastraondemand.com/Express.
About Aastra OnDemand™
Aastra OnDemand™ is the new hosted service of Aastra USA Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes.
For more information visit http://www.aastraondemand.com