Gentlemen, Start Your ISO20000 Engines - The Art of Service Gearing Up ITIL and IT Service Managers for New International Standard

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With the granddaddy of all IT frameworks now on the market, IT Service Managers are gunning their engines in anticipation of a green-flag implementation. IT education provider Art of Service is right at the front of the pack, driving the pace car, to ensure they get off to a clean start.

As IT Service Managers anxiously await the implementation of ISO20000, Art of Service is poised to help them make the transition a seamless one. With a full lineup of ISO20000-related training programs on its schedule, Art of Service has the perfect course to meet every IT manager's needs, no matter his or her current level of expertise. Proactive IT managers and consultants who want to get an ISO20000 jumpstart can learn more about these education programs online at

According to International Organization of Standardization (ISO), ISO20000 "will enable organizations to benchmark their capability in delivering managed services, measuring service levels and assessing performance." In doing so, it will result in significant cost savings for its users. It's no wonder then that the framework is being hailed as the granddaddy of all standards.

Art of Service spokesperson Ivanka Menken says, "As big as ITIL is right now, ISO20000 will be even bigger. In anticipation of this explosion, we are currently offering three different types of ISO20000-related training programs. Whether an IT manager needs a basic overview of the framework or an intensive three-day consultancy program, we've got an educational session to meet his or her needs."

In addition to its online ISO20000 Introduction; its classroom-based 2-Day Service Quality Management and 3-Day ISO20000 Consultant programs, Art of Service has also created an exclusive ISO20000 toolkit. IT professionals who would like to see just how ISO20000-savvy Art of Service is can obtain an overview of the toolkit at

A specialty IT Framework educator, Art of Service delivers IT Framework education programs and associated ISO20000 products to a global audience. Currently in the final stages of setting up a reseller agreement with a Canadian provider - ITSM Canada (, the company will deliver its first ISO20000 consultant course in Ottawa, Canada in April 2007. A partnership with a New Zealand company that will expand Art of Service's ISO20000 education offerings in that country is also being finalized.

For additional information on Art of Service's comprehensive lineup of ISO20000 educational programs, visit the company online at To learn how Art of Service can help you prepare for a seamless ISO20000 implementation, contact Ivanka Menken at +617 32522055.


Ivanka Menken

Level 1 / 50 Commercial Road

Newstead, QLD 4006, Australia

+617 32522055


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