Peak8 Solutions Acquires Digiticians
Agreement creates comprehensive, Digital Home Technical Services and Support Solution for Broadband Providers, OEMs, ISVs, and Retailers.
Boulder, Colo (PRWEB) March 7, 2007 -- Peak8 Solutions announced today the acquisition of Digiticians of Waltham, Mass., the provider of a proprietary web services management dashboard and automated service delivery and installation platform sold through cable operators. Terms of the deal were not revealed.
"Combining Digiticians' front-end dashboard and managed service delivery platform with Peak8's customer support and services management infrastructure creates the category killer that broadband providers are seeking," said Ron Renjilian, Founder and CEO of Peak8. "The talent Digiticians brings to our management team and the market penetration they have achieved further solidifies Peak8's market leadership position."
Ken Smith, Founder and Chairman of Digiticians, said, "Peak8 is extremely well positioned today in the service provider marketplace. Both management teams saw the strategic fit immediately--together we'll bring a compelling value proposition to broadband providers and their subscribers in an area that industry experts see as critical to sustained growth of new, high margin revenue streams."
Peak8 Solutions offers client-side software that improves the stability and performance of systems that enhance digital lifestyle while empowering users with improved interactive self-service and guides. The company provides an end-to-end solution based on actual customer system data and a real-time error/issue resolution library for improving the efficiency and effectiveness of tech support incident resolution by call center professionals. Peak8's products and services increase customer satisfaction and significantly reduces churn, enabling broadband providers to capture increased share of the multi-billion dollar digital home service and support industry.
Digiticians, founded in December 2000, was one of the first companies in the U.S. to provide technical support field services to home owners, one of the first to deliver remote support services through the internet, and one of the first to bring a full suite of automated managed services to the Digital Home marketplace. Its proprietary web services management dashboard and automated service delivery and installation platform simplifies the user experience while streamlining the adoption of value-added services by average users enabling broadband Internet providers to bring new revenue streams to market faster and more cost effectively. In 2005, the company began working with Optimum Online®, Cablevision System Corp.'s broadband service for the home, by providing PCCare®, an automated software application that improves the reliability and performance of personal computers to subscribers at no additional charge. PCCare relieves the time consuming, yet necessary, task of maintaining the PC by automatically running a series of tasks including hard drive cleaning and defragmenting, scanning for anti-virus software updates and deleting unneeded Internet, or temp files that cause sluggish processing time, errors and crashes.
Anne Marie Biernacki, Digiticians' Co-founder and Chief Technology Officer, will assume the role of Chief Technology Officer of the combined company, reporting to John Fisher, Co-founder, COO and Chief Software Architect of Peak8.
About Peak8 Solutions
Peak8 Solutions is an automation software and services company that improves the digital lifestyle user experience. The company offers client-side software that improves the stability and performance of systems that enhance digital lifestyle while empowering users with improved interactive self-service and guides. The company also offers an end-to-end solution based on actual customer system data and a real-time error/issue resolution library for improving the efficiency and effectiveness of tech support incident resolution by call center professionals. Peak8's products and services increase customer satisfaction and reduces churn, and allows our broadband Internet provider clients to capture increased share of the multi-billion dollar digital home service and support industry. Founded in 2005 and backed by a group of broadband service provider industry executives and insiders, Peak8 is taking the lead in the digital home support and service marketplace. For more information and pricing please contact us at www.peak8solutions.com
About Digiticians
Digiticians was founded in December 2000 by career entrepreneurs Ken Smith and Anne Marie Biernacki. The company was one of the first in the nation to provide technical support field services to home owners, one of the first to deliver remote support services through the internet, and one of the first to bring a full suite of automated managed services to the Digital Home marketplace. Digiticians' proprietary web services management dashboard and automated service delivery and installation platform simplifies the user experience while streamlining the adoption of value-added services by average users enabling broadband Internet providers to bring new revenue streams to market faster and more cost effectively.
Media Contacts:
Peak8 Partners, LLC
Rick Esterline - VP Marketing
(303)564-5831
Jim Carlson
Carlson & Co. Public Relations
(303) 221-8133
Digiticians
Ken Smith, Founder & Chairman
330 Bear Hill Rd., Suite 230
Waltham, MA 02451
781-290-0910
###
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/SGFsZi1Qcm9mLUluc2UtU3VtbS1NYWduLVplcm8=
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
