Florida Law Firm Enhances Service Levels with WinScribe Digital Dictation

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Florida based law firm Panza Maurer & Maynard, P.A, reports more efficient service levels after a successful roll-out of the WinScribe digital dictation workflow solution.

Florida based law firm Panza Maurer & Maynard, P.A, reports more efficient service levels after a successful roll-out of the WinScribe digital dictation workflow solution.

Panza Maurer & Maynard, P.A has been providing professional legal services across many areas of expertise to both national and international clients for over 30 years. The firm is committed to providing the highest calibre of legal services and efficient report turnaround is a vital component of providing a rapid, responsive service. Since implementing WinScribe 6 months ago, the firm has reported significant improvements in report turnaround times.

With 9 transcriptionists working across 2 offices, it was important to find a solution that would allow case notes to be turned around much faster and was more efficient and reliable than their current system. "We had been using an analog tape system for about 15 years. The main problem with using this system was that tapes were constantly being lost or they broke, causing major delays," said Office Manager, Kim Behn.

Partners at Panza Maurer began looking at digital dictation solutions and it was decided that the WinScribe solution best suited their needs. "We looked at other systems, but WinScribe proved to be the most user-friendly and cost effective," said Kim.

The implementation process carried out by Integrated Data Technologies, a Florida-based supplier of WinScribe, was highly commended. "The system was completely installed within three days and required little follow up training. The whole process was made incredibly smooth with the helpful and knowledgeable support provided by Integrated Data Technologies. They demonstrated the whole process while installing the system at each station and any questions were answered straight away!"

Transcriptionists and attorneys have been very impressed with the WinScribe system. They can for example now see the status of jobs, and re-route them to available resource during busy periods.

"Everyone has really embraced using WinScribe. User satisfaction is high, it's very easy to use and it has some really great features. It's nice to be able to see which jobs are still outstanding and it allows the administrator to delegate jobs when necessary," Kim said. "Overall the main benefit for us is much shorter turn-around times and every job is traceable so they can't get lost in the system. In addition, there are cost savings associated with no longer paying out for tapes and servicing old machines!"

Panza Maurer & Maynard, P.A has now rolled-out the WinScribe solution across both offices in Tallahassee and Fort Lauderdale.

About WinScribe

WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. First developed in 1995, WinScribe has offices in the USA, UK, New Zealand and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 300,000 users worldwide. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government sectors. http://www.winscribe.com

For further information contact:

Nicole Williams

Tel: 1-866-946-7274 ext. 860


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