VCG's StaffSuite Helps Drive 550 Percent Revenue Growth for Fast-Growing Staffing Firm

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Efficient, streamlined operations put Elwood Staffing among elite company.

Elwood Staffing, a family-owned and operated staffing firm, is no stranger to success. Dave Elwood, patriarch of the family, serves as Chairman of the Board while his sons, John, Mark and Mike, run the operations of one of the fastest-growing staffing firms in the country. With 32 offices in five states, Indiana-based Elwood Staffing continues to grow at a rate of 37.5 percent a year according to Staffing Industry Analyst's "America's Fastest-Growing Private Staffing Companies" list. In fact, they are the only staffing firm in Indiana to receive this designation two years running. Showing no signs of slowing down, Elwood Staffing and its related companies had revenue of $128 million in 2006.

So how do they continually grow within the dynamic and highly competitive staffing industry where a major concern currently is finding top talent?

The answer to that question begins in early 2002, when Elwood Staffing replaced their proprietary in-house developed software with VCG's StaffSuite® staffing software to help facilitate their strategy for growth, operations and profitability.

And what have been the results?

Steve Hunnicutt, CFO of Elwood Staffing said, "Revenue has grown 550 percent since the first year we implemented StaffSuite, and efficiency in PayBill processing has improved by 182 percent."

Since implementing StaffSuite for their original 40 users in 2002, Elwood Staffing today has grown to 184 users. When comparing their 460 percent growth in staff users to their 550 percent growth in revenue, it quickly becomes apparent that StaffSuite's productivity-driving capabilities have played a key role in that growth.

The benefits here are twofold. Not only does an effective back office process reduce internal effort, but it improves levels of customer service and dramatically reduces the cost of that service delivery.

John Elwood, President & COO of Elwood Staffing said, "We selected VCG's StaffSuite rather than other solutions for a number of reasons. First, VCG's reputation within the industry played a strong part in our decision. We also needed an integrated solution with a strong back office that could scale to meet our growth plans."

StaffSuite, a fully-integrated front and back office solution, was designed to scale to meet Elwood Staffing's needs. As their business continued to grow, StaffSuite grew with them. In fact, StaffSuite is the only independently certified staffing software to handle the real-world workload environment of 1,000 simultaneous users performing 'day-in-the-life' activities for a staffing firm in all areas of functionality including running payroll for up to 18,000 contingent employees.

And Elwood Staffing's employees have responded positively to StaffSuite as well.

"Our employees find StaffSuite to be a very robust solution with strong functionality. They know that the information they need is at their fingertips. When an applicant has a question, virtually any staff member can answer it for them -- whether it's availability, check history or work status," said Elwood.

"Support does an outstanding job when we have an issue. They are good at prioritizing support cases and getting us the answers we need," said Elwood. In fact, VCG's support has been independently rated as "excellent," well above industry-level norms.

It's clear that Elwood Staffing will continue to find success and growth in the coming years. Besides being named one of the fastest-growing private companies in America, Elwood Staffing received a finalist award from Indiana University's Kelley School of Business in the Growth category.

Elwood attributes the company's growth to their staff as well.

"We hire the best and brightest internal staff, provide them with the tools and training they will need and together, we set out to deliver superior customer service not only to our clients, but also our job applicants," said Elwood.

Elwood Staffing has comprehensive incentive programs for their staff, 80 percent of whom are certified staffing professionals (CSP), accredited by the American Staffing Association. With a strong organizational foundation and a strong, scalable staffing solution, Elwood Staffing is headed for even greater growth in the future.

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ASHLEY JONES
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