Insurer Gives Air Miles Back for Cancelled Flights

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A low-cost travel insurer has highlighted the lack of coverage offered by most of its competitors for air mile and frequent flyer customers.

Most insurers offer varying levels of cover for unforeseen flight cancellations. Travel Insurance Web is unique -- among low cost insurers -- in extending this benefit to customers who have redeemed air miles, frequent flyer points or other redeemable vouchers for their flights. In those cases, if their flights are cancelled then customers will have their air miles replaced, or will be reimbursed for the cost of the flight, under the terms of this particular service.

For the millions of people who take advantage of frequent flyers schemes in the UK, this is a benefit worth noting among the list of benefits often advertised. According to Stuart Evans, General Manager at Global loyalty experts at ICLP, an estimated 1.5m trips/flights are redeemed using mileage schemes and redeemable vouchers every year in the UK alone.

Whilst a few other travel insurance companies do themselves offer air mile coverage, it's either not readily apparent from their literature, or there is a lack of clarity in this area for customers.

Rob Thomas, Marketing Manager, Travel Insurance Web: "Many people use frequent flyer points for their holidays. That is why we are happy to be up front and crystal clear on our policy of giving customers their air miles back when they face cancelled flights. We believe we're the only providers, certainly of low-cost travel cover, that offer this valuable benefit, as standard. It's important, we feel, for individuals to be well informed on this issue before they buy their travel insurance."

Notes for Editors:

Travel Insurance from Travel Insurance Web is available online at Travel Insurance Web is a specialist insurance intermediary, whose primary service is to distribute low priced, high quality travel insurance cover. They offer two products: Single Trip Travel Insurance and Annual Multi Trip Travel Insurance - with a price promise of being the cheapest on the web.

(Non exhaustive) list of companies who DO NOT offer Voucher coverage:

  • Norwich Union Direct
  • Halifax
  • Insure and Go (Bronze Policy)
  • Endsleigh
  • Churchill
  • More Than
  • Tesco
  • Atlas Travel Insurance
  • Post Office
  • Travel
  • 1 Stop Travel Insurance
  • Go Travel Insurance
  • Norwich Union
  • Down Under Insurance
  • Saga
  • Gosure
  • Direct-Travel

Companies that DO offer Voucher coverage:

(N.B. Travel Insurance Web offers equivalent and CHEAPER cover than all of these competitors)

  • Columbus
  • Cornhill Direct (although policy wording not available online, telephoning them indicates they will provide money equivalent of the cheapest flight; not air mile reimbursement).


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Tim Lister
Travel Insurance Web
+44 (0) 20 7422 1863
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