Livermore, CA (PRWEB) March 24, 2007
Livermore Collision Center, Inc. has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a customer satisfaction rating performed by American Rating Corporation.
"Our entire team at Livermore Collision Center, Inc. is pleased to earn this prestigious award. And, it is especially gratifying because it's based on our customers' perception of our quality," said Bill Miller, owner of Livermore Collision Center, Inc.
Livermore Collision Center, Inc. had to apply to be rated by American Ratings Corporation (ARC) and pass each step of a 12-step rating and certification process. ARC actually pulled a random sample of Livermore Collision Centers' past customers and surveyed 100 customers by telephone. Not only did the customers rate Livermore Collision Center on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can't pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition ARC verifies liability and workers' compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction.
Livermore Collision Centers' Company Philosophy: "Our priority is to make the repair process as fast and easy as possible for the customer. The accident has caused them enough anxiety; they don't need more from the auto body shop. We'll restore the vehicle quickly using the best equipment, skilled technicians and highest quality parts. Along the way we'll strive to minimize your inconvenience and will follow up to be sure that you're happy."
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