Outsell LLC Guarantees 15-Minute Response Time to Internet Customer Requests Via Internet Business Development Center (BDC) Service

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Automotive dealerships can improve leads-to-sales conversion and provide customers with responsive online shopping experience via Outsell's industry leading Internet BDC.

http://www.outsell.com - Outsell, the fastest growing Internet auto sales and marketing firm in America, is helping automotive dealerships increase their Internet vehicle sales via its Internet Business Development Center (BDC) service offering.

Outsell's Internet BDC guarantees a 15-minute response time to all Internet customer requests. Outsell fields and responds to all leads generated, including leads from live automotive chat, the dealership website, third parties and manufacturers.

Studies show that currently only 56% of the 1.8 million Internet car leads sent to dealerships annually are receiving a response, which leaves 700,000 consumers unanswered.

"Auto dealers that are struggling to effectively manage their car leads can rely on Outsell to take over and effectively manage all follow-up activities," said Mike Wethington, Outsell CEO. "Not only does this help dealers improve their leads-to-sales conversion rates, but it also provides the customer with a personalized and responsive online shopping experience."

While the majority of top performing Internet dealers try to make contact with the customer within 1 - 6 hours, Outsell guarantees a 15 minutes response time via phone and/or email.

Bill Walsh Automotive Group, a multi-year winner of the GM Mark of Excellence award for Exceptional Customer Care, is a perfect example of the type of results that are generated when the Outsell BDC service works in tandem with a dealership's Internet Department.

"I told [Outsell] at the onset that I wanted to hit 50 units per month by our one year anniversary. We did 55 in February- after e-commerce expenses and commissions, this was a 78% increase in net profit from our former best month and a 114% increase in net profit over January," said Bill Walsh Jr, Vice President, Bill Walsh Automotive Group. "It was a 52% increase in unit volume over January and grosses were up 67% in February over our January transactions- Our new goal is to hit 100 units per month by the end of this year."

With the Outsell Internet BDC service, automotive dealerships can now remain open for business when their customers want them- 7 days a week, 12 hours a day and dealers no longer have to worry about staff turnover or keeping up with all of the complexities of changing technologies and techniques required to drive more sales from the Internet.

For more information on Outsell's Internet BDC, visit http://www.outsell.com/Our-Services/Internet-Biz-Development.php

About Outsell LLC

Outsell (http://www.outsell.com) is a leader in Internet Auto Sales targeting auto dealers who want to significantly increase car and fixed operations sales via the Internet.

Via its Internet Auto Sales Machine, Outsell is able to:

  •     Attract customers through automotive search engine marketing and interactive email marketing
  •     Engage prospects with live automotive chat
  •     Develop opportunities and appointments that lead to cars sold via its Internet Business Development Center (BDC) service
  •     Grow customer relationships from one car buy to an ongoing profitable customer relationship, by providing online information and real time communication throughout the customer lifecycle.

As the fastest growing Internet auto sales company, Outsell is a fire-breathing, tire-squealing Internet auto sales machine - Results. Guaranteed.


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Karen Sams
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